Operations Coordinator

3 months ago


Remote, United Kingdom Cambridge Spark Full time

**Department: Operations**

**Location**: Home based, UK

**Reports to: Operations Transformation Director**

**Hours**: 37.5 per week

**Salary**: _(Depending on experience)_

**Role Overview**

This role is ideal for someone with experience in apprenticeships/higher education admissions and with some existing exposure to the ESFA funding rules.

Although primarily focused on the onboarding experience at first, you’ll be part of a small but high performing Operations team and therefore responsible for supporting your colleagues on different tasks including the scheduling of courses and responding to learner queries.

**Key responsibilities**:

- Own all administrative aspects of the onboarding of new learners/managers/employers
- Support with initial assessments of learners to determine the appropriate level programme
- Main point of contact for pre-apprenticeship (post-sales) queries from apprentices and employers - escalating or responding as appropriate
- Learner management - managing our database, ensuring customer details are stored accurately and in line with GDPR regulations
- Regular updates and maintenance of internal reporting tools
- Support the Delivery Team with the onboarding sales function and wider business with timely and accurate data to inform decision making and continuous improvement
- Support internal and external audits and Ofsted-related activities as required
- Support with management of content on systems including Aptem and K.A.T.E
- Support quality and delivery teams to deliver gold standard service to apprentices and clients

**Essential**
- Gold standard customer service skills
- Proficient with Google Suite
- Ability to prioritise and work at pace
- Strong Team Spirit
- Adaptable to change - a “can-do” attitude
- Excellent attention to detail
- Excellent communication skills - written and spoken
- Able to work independently as well as part of a team
- Effective at planning/managing own time and great problem solving skills
- Desire to learn and continuously improve

**Desirable**
- Experience with Hubspot
- Apprenticeship experience
- Experience of working with databases or learner management systems
- STEM background is beneficial - Upskilling to understand our offer will be required

**Company Benefits**:

- Remote first company providing flexibility to work from home
- Pension with up to 5% matched contributions
- 25 days holiday + 8 bank holidays + 1 day off on your birthday
- Pre-tax gym allowance of £30 per month
- Annual Summer and Xmas events
- Company socials including everything from Cambridge College formals, pub nights to team building events
- Contribution towards books and training courses that help you learn and grow in your role with us
- Private medical insurance and cash plan
- Holiday buy back scheme (up to 10 days p/a)
- EAP with 24 hour confidential support line

**Background to the Organisation**:
We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

**Values**:
At the centre of the way we work together and inspire each other to achieve success are these core values:
**Entrepreneurial**

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

**Team Spirit**

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

**Customer-focused**

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

**Gold Standard**

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.



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