Customer Operations Manager

2 days ago


Ringwood, United Kingdom Office Angels Full time

We are currently recruiting for a **Customer Operations Manager** for our longstanding client based in**Ringwood.**

Our international client has been based in the UK for 30 years and is a market leader within their industry. This forward-thinking sustainable company has hugely invested last year into their staff by refurbishing their offices and adding some amazing benefitsincluding a staff trip abroad (including partners) Their clients include home office, transportation, ministry of defence and many more

You are going to be the main point of contact for these high-profile clients when they have any issues. Your responsibility will be to action and resolve any problems as quick and efficiently as possible. This role would ideally suit a PA, a customer servicemanager or team leader looking for the next step in their career. You should enjoy problem solving, multi-tasking and engaging with key stakeholders.

The role is offering international training, electronic car charging points, free parking and 28 days holiday.

**JOB TITLE**: Service Coordinator

**LOCATION**: Ringwood

**SALARY**: £30-35k + annual bonus

**The day to day duties in your new job would be**:

- Log service calls and assign tasks accurately in CRM system
- Liaise with key account customers, suppliers, sub-contractors and ensure that all assigned work is carried out at agreed times
- Monitor and track status of all installations, repairs and day-to-day service related activities.
- Maintain in regular communications with dealer and key account customers.
- Maintain accurate and concise records of all repairs
- Forward plan daily/weekly and monthly activities.
- Good IT literacy and proficient with Microsoft 365/Office.
- Well organised with the ability to work under pressure.
- Able to coordinate multiple tasks simultaneously while working to tight deadlines.
- Able to forward plan and execute.
- Excellent time management.
- Excellent communication engagement and customer awareness with the ability to respond professionally.
- Previous experience in a technical/mechanical role is desired.

**The next steps**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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