Host / Receptionist - Alderley Park (No Weekends)
6 days ago
The Host role is a pivotal position as the face of Bruntwood. Ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.
Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.
This role is based in our lovely **Glasshouse **building in **Alderley Park.**
**What will you be doing?**
- Delivering a positive Customer Experience within the building
- Build lasting, long term, professional relationships with customers
- To be the first point of contact for all customers and visitors in the building
- Support and facilitate events and meetings within the building
- Facilitate new customer viewings to support the sales process
- Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
- Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
- Collate all customer intelligence and update systems accordingly to support sales and retention
- Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
- Be a role model to promote wellbeing in the workplace
- You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
**What are we looking for?**
- You must have a _can do_ attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
- We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
- Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
- You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
- Skills and experience in hospitality, retail or other service sectors
- Able to maintain high levels of energy and positivity throughout the day
**What will you get?**
- An opportunity to work with a friendly, passionate and experienced team
- Ability to contribute towards the growth of the company and its direction
- An exciting place to work and a challenging role, full of opportunity and new experiences
- Opportunities for progression in a growing company
On top of the salary advertised you will be entitled to a number of benefits including;
- Up to 8% matched pension
- Volunteer time off - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- 25 days holiday, buy & sell holidays (plus you get your birthday off work)
- Private healthcare
- Life assurance
- Healthcare cash plan
- Employee share scheme
- Enhanced maternity and paternity leave
- We offer support with qualifications as well as providing other opportunities for learning and development.
It's important to us that you have the environment and the tools to be able to perform at your best during the interview process. So if you need any reasonable adjustments to accommodate this then please let us know.
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