Applications Support Analyst

2 weeks ago

Greater Manchester, United Kingdom Appcastenterprise Full time

**Job Description** Applications Support Analyst - SAP
Position Description
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, we’ll do the same for you. Alongsidea competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance
The Application Support Analyst contributes to the team in managing and fulfilling Service Requests, incidents, problems and changes. They take personal responsibility for resolution of support incidents in line with the SLA or OLA, managing their own workloadand supporting others.
Your future duties and responsibilities
- Manages and fulfils Service Requests, incidents, problems and changes
- Provides detailed analysis of system defects as and when required
- Involvement in root cause analysis and problem investigating
- Promotes and fosters good working relationships with clients and other CGI teams
- Understands and adheres to quality and security standards and processes applicable to role
- Identifies and implements service improvements
- Actively leads and participates in team meetings, scrums or equivalent
- Seeks appropriate guidance in a timely and reasonable manner and provides guidance and mentoring to other team members
- Practices Quality Assurance in all of their work (testing, code reviews, recorded designs, in code documentation, knowledge sharing, and high quality technical documentation, best practices, refactoring and formatting)
- Liaises with vendors and 3rd parties to ensure assistance is provided in a timely manner
Required qualifications to be successful in this role
We are looking for someone to join the team with prior SAP Accounts Receivable and Accounts Payable understanding, that is enthusiastic, likes problem solving/challenges, is hardworking and likes to be part of a team. The success of this team is that everyoneworks together.
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and,as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeedand grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
**Skills**:

- Client Management
- Customer Service & Support
- Incident Response
- SAP HR Management
- SAP HR Payroll
- Vendor Management

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