Application Support Analyst

Found in: Talent UK C2 - 2 weeks ago

Manchester, United Kingdom Informed Recruitment Limited Full time
Are you an experienced Application SupportAnalyst or Systems Administrator? Do you have specific experienceof supporting a property management application or Dynamics 365?Let Informed Recruitment help you to achieve your potential with anexciting opportunity for an Application Support Analyst to addtheir expertise a team of application support specialists for asocial enterprise offering you the opportunity to make a differenceand take responsibility as part of modern environment championingcontinual improvement.

The purpose of therole will be to provide application support, development, andmaintenance, including help desk support, handling telephonequeries & desk side support. You will be positive andcustomer satisfaction driven in the provision of help desk servicesover ticket and call, measuring quality, resolutions, and timing.You will also be involved in ad hoc project work, the investigation& root cause analysis of underlying system issues, as wellas helping with systems configuration, data conversion and testingwhere necessary.

MustHave

  • Experience providing at least secondline support/systems administration on softwareapplications.
  • Incident and problemsmanagement.
  • Experience of supporting MicrosoftDynamics 365 or a property management application such as CivicaCx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL,MIS ActiveH, or similar.
  • Office 365applications
  • Experience working in an ITILenvironment.

Niceto Have

  • SQL scripting orquerying
  • SharePoint
  • Information/ApplicationSecurity
  • ITIL v3certification
  • Azure

Asan individual you will be analytical with excellent criticalthinking skills. You will be a strong communicator both verballyand in presentation with a strong focus on customer service. Ifthis role describes you, then please apply without delay for theopportunity to continue your career with a driven yet friendlyorganisation embarking on a period of system enhancements designedto provide a better service to customers. The role is hybrid,predominantly home-based, with travel to the office in Manchestertwice a week. Alongside a competitive salary you will receive asolid benefits package that includes excellent pension, leaveentitlement, as well as training, and professional developmentopportunities. If this role describes you, then please applywithout delay for the opportunity to continue your career with adriven yet friendly organisation embarking on a period of systemenhancements designed to provide a better service tocustomers.

Informed RecruitmentLimited acts as an Employment Agency in respect to this vacancy asdefined by the Employment Agencies Act. We are an equal opportunityemployer, and all qualified applicants will receive considerationfor employment without regard to race, colour, religion, gender,national origin, disability status, or any other basis protected byappropriate law. All hiring decisions are made based on merit,competence, and business need. As defined under the General DataProtection Regulation (GDPR), Informed Recruitment is a DataController and a Data Processor, and our legal basis for processingyour personal data is 'Legitimate Interests'. You have the right toobject to us processing your data in this way. For more informationabout this, your rights, and our approach to Data Protection andPrivacy, please visit ourwebsite.

Application Support, SystemsAdministrator, SQL, Dynamics 365, D365, Housing Management systems,housing system, NEC Housing, NorthgateHousing

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