Service & Safety Assistant

2 weeks ago


Glasgow, United Kingdom Marks & Spencer Full time

**Service & Safety Assistant - 37.5 Hours - Temporary**
**Contract Dates**: 11/06/2023- 30/09/2023
**Work Pattern**: Sat, Sun
- D/O, Mon, Tues, Wed, Thurs, Fri -10.00-18.00

**Proposed Induction Dates**: Monday 12th June and Tuesday 13th June

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

GLASGOW, GLASGOW, SCOTLAND;
Glasgow Pollok



  • Glasgow, United Kingdom Time Assistant Full time

    You will be trained to provide advice and support to clients but you will also need to demonstrate the ability to find answers from a range of sources. As we are a small business you will be an integral part of the company operation, as the business grows so will your responsibility. **Responsibilities**: - Answering inbound telephone calls - Establishing...

  • Regional Health and Safety Advisor

    Found in: Whatjobs ES C2 - 6 days ago


    Glasgow, United Kingdom The Health and Safety Partnership Limited Full time

    Regional Health and Safety Advisor required by a specialist water and telecoms infrastructure support services company. You will provide specialist Health and Safety advice to project teams across Glasgow, working on repairs and maintenance contracts.DutiesEnsure Client complies with the national statutory Health and Safety requirements.Enhance, improve and...


  • Glasgow, United Kingdom Marks & Spencer Full time

    **Service & Safety Assistant - 20 Hours - Temporary** **Contract Dates**: 11/06/2023 - 29/07/2023 **Work Pattern**:Monday, Wednesday, Thursday, Friday 16.00-21.00 **Proposed Induction Dates**: Monday 12th June and Tuesday 13th June **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of...


  • Glasgow, United Kingdom Marks & Spencer Full time

    **Service & safety Assistant - 19 Hours - Temporary** **Contract Dates**: 11/06/2023 - 26/08/2023 **Work Pattern**: Sun 11.00-19.00, Tues 17.00- 21.00 Sat 11.00-19.00 **Proposed Induction Dates**: Monday 12th June and Tuesday 13th June **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning...


  • Glasgow, United Kingdom Project Health and Safety Services Full time

    Project Health and Safety Services (PHSS) are looking for an experienced Health and Safety Inspector to join our vibrant, close-knit team in our rapidly growing family-run business. We pride ourselves in working with a wide variety of organisations across all sectors, and value our One Team approach above all else. This is a boots on the ground role, and...


  • Glasgow, United Kingdom Project Health and Safety Services Full time

    **Advisor Job Description** Project Health and Safety Services (PHSS) is looking for an experienced Health and Safety Advisor to join our vibrant, close-knit team in our rapidly growing family-run business. We pride ourselves in working with a wide variety of organisations across all sectors, and value our One Team approach above all else. This is a boots...


  • Glasgow, United Kingdom Project Health and Safety Services Full time

    **Advisor Job Description** Project Health and Safety Services (PHSS) are looking for an experienced Health and Safety Advisor to join our vibrant, close-knit team in our rapidly growing family-run business. We pride ourselves in working with a wide variety of organisations across all sectors, and value our One Team approach above all else. This is a boots...

  • Principal Designer

    24 hours ago


    Glasgow, United Kingdom Brandon James Health & Safety Full time

    An exciting oppurtunity has been handed to me by an independant consultancy, looking for a Principal Designer to join their team in Glasgow. This role would suit a Principal Designer who is looking to progress in their career, with the view of becoming Head of Health & Safety down the line. The Principal Designer will understand the pre-construction phase...


  • Glasgow, United Kingdom Frontline Safety UK Ltd Full time

    **Trainee Administrator** Frontline Safety is a leading independent supplier of gas detection, breathing apparatus and environmental monitoring equipment for some of the largest manufacturers in our industry. Our mission is to ensure the safety, health and wellbeing of workers globally. Our vision is to become a leading global provider of specialist safety...


  • Glasgow, United Kingdom Yugo Full time

    Overview: We are one of the market leaders in student accommodation and we are looking for a new Night Service Assistant to join our team in right in the heart of Glasgow! - Scotway House - 3 on 3 off 8pm-8am Night Service Assistants at Yuogo are a key part of our community-based teams because they oversee the safety, security of our residences during the...

  • Customer Assistant

    5 days ago


    Glasgow, United Kingdom Marks & Spencer Plc Full time

    Service and Safety Assistant Customer Assistant - Service and Security - Byres Road Contract start date: 05/05/2024 Work Pattern: Week 1 Sun 13-21 Wed 14-22 Thurs 14-22 Fri 14-22 Week 2 Mon 10-18 Tues 10-18 Thurs 930-14 Fri 930-14 Sat 14-21 Please Note: If your application is successful, you will be required to attend a mandatory induction of 2...

  • Quality Assurance

    3 days ago


    Glasgow, United Kingdom RECRUITMENTiQ Full time

    RECRUITMENTiQ is working in partnership with a technical ship management company. We ensure that ships of our clients, and ship owners, provide uninterrupted service 24/7. This includes a range of services: - Selection and manning ships with a talented and well-trained crew, - Arrangement of consumables, and spare parts at locations where ships are...


  • Glasgow, United Kingdom Little's Funeral Service Full time

    An excellent opportunity to join Little's Funeral Service as a funeral service operative becoming part of a team that cares for bereaved families across Glasgow. Funeral Service Operatives play a vital role in our service and are often the first members of the team to meet our families when accompanying the funeral director on a first call. In addition to...

  • Accounts Administrator

    24 hours ago


    Glasgow, United Kingdom Frontline Safety UK Ltd Full time

    **Accounts Administrator** Frontline Safety is a leading independent supplier of gas detection, breathing apparatus and environmental monitoring equipment for some of the largest manufacturers in our industry. Our mission is to ensure the safety, health and wellbeing of workers globally. Our vision is to become a leading global provider of specialist safety...


  • Glasgow, United Kingdom NHS Scotland Full time

    The shift pattern is; 06.00 - 08.30 Monday - Friday 12.5 Hours (Please note the salary is Pro Rata) for part time hours The Facilities Directorate deliver a variety of services (e.g. patient and retail catering, domestic cleaning, Portering), which support and contribute to the provision of quality patient care. NHS Greater Glasgow and Clyde have exciting...

  • Health, Safety

    1 week ago


    Glasgow, United Kingdom NHS Scotland Full time

    An opportunity has arisen for an enthusiastic, highly motivated individual to join our dedicated team in the Health and Safety Department. This role will provide operational support to the daily functions of the Health and Safety Department including assistance with managing and monitoring standards, processes, communications, training and systems to ensure...


  • Glasgow, United Kingdom Hines Full time

    **Role Profile** - Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues. - Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution. - Conducting viewings of the show...


  • Glasgow, United Kingdom Brightwork Limited Full time

    Our specialist client is currently a recruiting a Process Safety Engineer who will champion a culture of Process Safety Excellence, facilitate process risk assessments, and help develop safety operating practices to support plant operations. You will provide technical leadership and support to identify hazards, assess risks and provide cost efficient...


  • Glasgow, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...

  • Safety Case Engineer

    Found in: Talent UK C2 - 2 weeks ago


    Glasgow, United Kingdom KBR Full time

    Title: Safety Case Engineer We have a thrilling new opportunity for a Safety Case Engineer to support multiple projects under a multi-million-pound infrastructure portfolio in the West of Scotland.  You will assist in the oversight, supervision, and assessment of the production, maintenance and development of the Client suite of safety cases for the...