Customer Assistant
3 weeks ago
Service and Safety Assistant
Customer Assistant - Service and Security - Byres Road
Contract start date: 05/05/2024 Work Pattern:
Week 1 Sun 13-21 Wed 14-22 Thurs 14-22 Fri 14-22
Week 2 Mon 10-18 Tues 10-18 Thurs 930-14 Fri 930-14 Sat 14-21
Please Note: If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days atan Induction Hub store.This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.
Proposed Induction Dates: Sunday
Key Accountabilities and Measures- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
Key Skills
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
-
Customer Service Administrator
4 weeks ago
Glasgow, United Kingdom Time Assistant Full timeYou will be trained to provide advice and support to clients but you will also need to demonstrate the ability to find answers from a range of sources. As we are a small business you will be an integral part of the company operation, as the business grows so will your responsibility. **Responsibilities**: - Answering inbound telephone calls - Establishing...
-
Customer Assistant
4 weeks ago
Glasgow, United Kingdom Citi Sales Partners Full timeWe are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support to our clients. Your main goal will be to ensure customer satisfaction and enhance the overall customer experience. **Responsibilities**: - Assist customers with inquiries, concerns, and requests in...
-
Customer Assistant
4 weeks ago
Glasgow, United Kingdom VB Group LTD Full timeWe are looking for a Customer Representative to join our team in Glasgow and help us expand our customer base. **Responsibilities**: - Interact with customers in various face to face channels - Assist customers with their inquiries and provide excellent customer service - Up sell products and services to customers to maximize sales opportunities - Handle...
-
Customer Assistant
7 days ago
Glasgow, United Kingdom M&S Full time**Summary** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Customer Assistant - Clothing & Home - Braehead Start...
-
Customer Sales Assistant
4 days ago
Glasgow, United Kingdom CHANNEL ALT LTD Full timeWe are seeking a dedicated Customer Assistant to join our team. The Customer Assistant will provide exceptional service to customers, assist with inquiries, and ensure a positive experience for all patrons. **Responsibilities**: - Greet customers in a friendly and professional manner - Assist customers with product selection and inquiries - Process...
-
Customer Sales Assistant
5 days ago
Glasgow, United Kingdom Global Partners Ltd. Full timeWe are seeking a Customer Sales Assistant to join our team. As a Customer Sales Assistant, you will play a key role in providing exceptional customer service and support to our clients. **Responsibilities**: - Greet and assist customers in a friendly and professional manner - Respond to customer inquiries via various face to face channels - Process...
-
Customer Sales Assistant
4 days ago
Glasgow, United Kingdom Citi Sales Partners Full timeWe are seeking a Customer Assistant to join our team. As a Customer Sales Assistant, you will be responsible for providing exceptional customer service and support to our clients. **Duties**: - Greet and assist customers in a friendly and professional manner - Engage with customers in a friendly and approachable manner to understand their needs and...
-
Customer Sales Assistant
4 weeks ago
Glasgow, United Kingdom CPG GROUP Full timeWe are seeking a Customer Sales Assistant to join our team. As a Customer Sales Assistant, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Greet customers and provide them with a positive and welcoming experience - Assist customers with inquiries and product information - Handle...
-
Customer Sales Assistant
4 weeks ago
Glasgow, United Kingdom Citi Sales Partners Full timeWe are seeking a Customer Sales Assistant to join our team. As a Customer Sales Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers. **Responsibilities**: - Greet and assist customers...
-
Customer Assistant
7 days ago
Glasgow, Glasgow City, United Kingdom Marks and Spencer Full timeSummaryCustomer Assistant - Delicatessen/Fresh Counter - BraeheadStart Date: 26/05/24End Date: 27/07/24Working PatternWeek 1 Wednesday 17-21Thursday 17-21Saturday 12-20Week 2 Wednesday 17-21Thursday 17-21Sunday 12-20PurposeDue to the operating of machinery, we cannot consider applications from anyone under the age of 18. This is to comply with the relevant...
-
Customer Sales Assistant
15 hours ago
Glasgow, United Kingdom CHANNEL ALT LTD Full time**Duties**: - Greet customers and assist with inquiries or concerns - Process customer orders and returns accurately - Maintain a clean and organized work environment - Handle customer complaints or issues with patience and empathy - Collaborate with team members to ensure customer satisfaction **Experience**: - Previous customer service experience...
-
Customer Support Assistant
15 hours ago
Glasgow, United Kingdom CHANNEL ALT LTD Full time**Responsibilities**: - Interact with customers in a professional manner to provide information and address inquiries - Assist customers with product selection and upselling opportunities - Perform data entry tasks accurately and efficiently - Maintain a clean and organized work environment - Collaborate with team members to achieve customer satisfaction...
-
Customer Service Assistant
7 days ago
Glasgow, United Kingdom CSP U.K. LTD Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their satisfaction. **Responsibilities**: - Respond to customer queries in a professional and...
-
Customer Service Assistant
5 days ago
Glasgow, United Kingdom CSP GROUP LTD Full time**Responsibilities**: - Assist customers with inquiries, orders, product information, and issue resolution - Up sell products or services to increase revenue - Enter customer data accurately into the system - Analyze customer needs to recommend the most suitable products or services - Maintain a high level of phone etiquette and...
-
Customer Services Assistant
2 weeks ago
Glasgow, United Kingdom EVH Full timeRosehill has been operating in the Pollok area of Glasgow for over 30 years and owns and manages over 1000 properties. Following an internal promotion, an exciting opportunity has arisen for a Customer Services Assistant to work within a small but busy team. Under the direction of the Customer Services Officer, you will support the delivery of our Customer...
-
Customer Services Assistant
2 weeks ago
Glasgow, United Kingdom EVH Full timeRosehill has been operating in the Pollok area of Glasgow for over 30 years and owns and manages over 1000 properties. Following an internal promotion, an exciting opportunity has arisen for a Customer Services Assistant to work within a small but busy team. Under the direction of the Customer Services Officer, you will support the delivery of our...
-
Customer Service Assistant
4 weeks ago
Glasgow, United Kingdom Bathrooms Continental Full time'''Duties''' - order parts each week to prepare for multiple installations each week - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Perform data entry tasks accurately and efficiently - handling invoices '''Requirements''' - Fluent...
-
Customer Service Assistant
4 weeks ago
Glasgow, United Kingdom Saint-Gobain Full time**Do you enjoy delivering first-class customer service?** **Are you proactive, friendly, and buzzed by interacting with people?** **If yes, Jewson in Glasgow is looking for an enthusiastic and proactive PART-TIME 25H Customer service Sales Assistant!** **HOURS OF WORK: MONDAY AND FRIDAY 5H/DAY/ sometimes Saturdays 8am-12pm** Competitive Salary + Pension...
-
Customer Assistant
7 days ago
Glasgow, United Kingdom M&S Full time**Summary** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Contract Dates: 26/05/24-27/07/24 Work...
-
Customer Assistant
5 days ago
Glasgow, United Kingdom M&S Full time**Summary** Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Contract Start Date: 26/05/2024 Contract End...