Sales & Services Assistant

2 weeks ago


Glasgow, United Kingdom Hines Full time

**Role Profile**
- Performing general reception and administration duties, including being the initial point of contact for current residents and contractors and confidently resolving issues.
- Confidently interacting with current residents, assisting with rent payments, maintenance arrangements, and dispute resolution.
- Conducting viewings of the show flat. - always maintaining cleanliness and tidiness of the show flat in preparation for viewings.
- Engaging in face-to-face sales interactions.
- Answering incoming calls and following up on potential sales leads.
- Providing prospective students with relevant information about the local area.
- Updating the site's social media accounts daily.
- Organising and managing events on-site throughout the academic year.
- Promoting the brand at student fairs and universities.
- Supporting the General and Assistant Manager in all aspects of customer service, marketing, and sales.
- Providing weekly performance-related information to share with the management team.
- Driving sales conversions through responsive, proactive follow-up, and outstanding customer service.
- Occasionally working evenings or weekends for events and fairs. ( Ad hoc )
- Carrying out duties as requested by the General or Assistant Manager.
- Meeting and greeting customers and external visitors.
- Carrying out any ad hoc duties as required.
- Ensuring compliance with Health & Safety requirements on-site

**Person Specifications**:

- Sales Ability: Proficient in sales techniques with the ability to effectively promote products or services.
- Team Collaboration: Capable of working independently or as part of a team, demonstrating adaptability and cooperation.
- Self-motivation: Intrinsic drive and excellent communication skills to effectively convey ideas and motivate oneself.
- Customer Focus: Customer-centric mindset with proficiency in computer usage to enhance customer experiences.
- Understanding of Student Issues: Familiarity with issues affecting students, enabling the provision of relevant support and assistance.
- Organisational Skills: Competent in organising tasks, meeting deadlines, and achieving set targets.
- Social Media Proficiency: Experience utilising social media platforms to engage audiences and effectively promote initiatives.
- Approachability: Friendly and approachable demeanour coupled with a proactive 'can-do' attitude.
- Effective Communication: Proficient in communicating orally and in writing with individuals at all levels.
- Problem-Solving Ability: Strong problem-solving skills and the capacity to use initiative to address challenges effectively.
- Transferable Skills: Previous experience in student accommodation or hospitality industry, showcasing transferable skills applicable to the role.
- Influencing Skills: Demonstrated ability to influence others positively, coupled with a professional and persuasive approach.
- Customer Service Excellence: Strong track record of delivering exceptional customer service, prioritising customer satisfaction.
- Engagement in Social Functions: Willingness to participate in social functions such as Halloween, Christmas, and Student Open Days.
- Commitment to Continuous Learning: A desire to learn and develop continually, embracing opportunities for personal and professional growth.

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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