Debt Recovery Officer

3 weeks ago


Glasgow, United Kingdom Pertemps Network Group Full time

**Job Description**:
Our highly regarded public client, who is based within the Housing sector, have a temporary role for a Debt Recovery officer. The rate of pay will be £14.87 per hour and is for approx. 3 months.
The role is agile home based but will need to be in office for training and meetings within Glasgow city Centre. This is Monday to Friday working.

**Main duties and responsibilities**:

- Maximize debt collection from tenants and any other identified debtors' groups- Take referrals from housing officers- Provide advice to Housing Officers to assist with difficult arrears cases and help to identify solutions-
- Manage ICT and internal systems to control the issue of accounts, management, and debt recovery- Ensure all debt actions raised are compliant- Ensure settlement agreements are reached through attendance at court/ mediation/ arbitration as appropriate- Consult effectively with debtors, internal colleagues, Local Authority Revenue and Benefits to resolve debt recovery disputes-
- Conduct internal tracing- Aid in the analysis and profiling of debt- Support legal action by preparing case information to an appropriate standard- Consult with legal services for debt action, and claims**Skills**:

- Previous experience in debt recovery- Ability to manage debtors referring to suitable debt support agencies- Excellent interpersonal, negotiating and presentation skills- Good IT skills- Strong customer service ethos- Able to produce high standards of written communication and reports



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