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Business Support Manager
4 months ago
My client has been established on a solid foundation of diversity - diversity of skills, cultures, personalities, perspectives, and experiences. It is this diversity that unifies their team and enables them to offer holistic and innovative solutions to theirclients most pressing needs. My client's culture is a set of values, beliefs, attitudes, and behaviours that creates a family-like environment within their workplace. They have an ambitious team who live these values of Growth, Accountability, Integrity Innovation,Empathy and Fun. Due to ongoing and significant growth my client is currently seeking to recruit a Business Support Manager to join them where you will report to the companies Director of Delivery & Performance.
**Please note this is only open to applicants with the right to live & work in the UK and**isn't** hybrid**
Top 3 responsibilities:
- To lead the Business Support function with a focus on office management, business support and compliance activities
- To provide ownership for third party accreditations and ensure that associated documents are completed and maintained in accordance with the accreditation requirements.
- To provide full administrative support to the business, responsible for the execution of tasks assigned to the Business Support function.
Key interfaces:
- Board Directors and Service Line Directors on duties assigned.
- Aqua Consultants Employees and sub-consultants for administrative support
- Suppliers for the purposes of compliance activities and/ or general business support duties
- HR coordinator for support around training and personnel record updates
General Business Support
- To lead the Business Support function with a focus on office management, business support and compliance activities
- To provide full administrative support to the business, responsible for the execution of tasks assigned to the Business Support function.
- Develop the Business Support function and team, ensuring the welfare, health & safety, and completion of appraisals for direct report(s)
- To provide adequate training to the Business Support Administrator on general Business Support tasks as and when required
- Responsible for the general office management and ensuring office tidiness, ensuring all hospitality, and housekeeping requirements are met.
- To be responsible for all types of company purchasing including booking travel and accommodation nationally, adhering to company approval processes
- To maintain and update internal spreadsheets and data records for all ISOs, HR systems and personnel records.
- Liaising with the landlord/ letting agent on facilities related matters for Head Office and other offices owned or rented by Aqua Consultants
- Carry out drafting duties such as letters, staff/sub-consultant CV and other documentation.
- To ensure all confidential information is handled correctly and with utmost discretion and operate in accordance with GDPR.
- To be the main point of contact on the office landline and ensure all voice messages are actioned in a timely manner.
- Operate as key point of contact for miscellaneous questions, responsible for taking and tracking actions to rectify.
- To undertake other tasks that aren't strictly defined within these terms of reference however will be of similar nature that fall within your capabilities as directed by management.
Compliance activities
- To provide ownership for third party accreditations and ensure that associated documents are completed and maintained in accordance with the accreditation requirements.
- Coordinate internal audits and collate documentation (PAS99, SMSE Inspection, Achilles, etc).
- Manage 3rd party portals (eg. Achilles, Ecovadis) and maintain up to date information, prompting action when documents are missing/ require updates.
- Assist with ad-hoc requests, such as Supplier Questionnaires and/ or annual supplier compliance check requests.
- To carry out H&S walkaround for Head Office and facilitation of H&S walkarounds for other sites including ensuring H&S compliance actions are maintained (fire warden/ first aid certification etc)
- Working with the policy and procedure sponsor, ensure SharePoint and documentation is up to date and accurate. This will include co-ordinating and carrying out reviews on an annual basis.
What we would like to offer you:
- Competitive salary + discretionary bonus
- 24 days annual leave + Bank holidays + option to purchase additional leave.
- Pension scheme (6% employer, 4% employee)
- Company mobile phone and laptop provided.
- Training and career progression opportunities
- Professional Membership fees paid.
- Life Assurance Scheme
- Employee Assistance Programme (with access to GP appointments, Physio appointments and Mental Health Support)
- Refer a friend scheme.
