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Front of House Assistant

4 months ago

Maidenhead, United Kingdom Norden Farm Centre For the Arts Full time

Join the friendly team delivering front of house services to visitors from welcoming artists and audiences, to assisting on the bar - no two days will be the same Free on site parking and tickets to our shows and films:

- )

**Front of House Assistant**

Post Title: Front of House Assistant

Length of Contract: 3 years

Hours: Full Time

Potential additional hours for holiday cover and special projects

Tues - Sat (42 hours inclusive of breaks:
includes evening work)

Base: Norden Farm Centre for the Arts, Maidenhead

and The Curve, Slough

**Salary**: £22,594 per annum

Reporting to: House Manager / Assistant Bar Manager

**Job Summary**

This is a new role in a new NPO (National Portfolio Organisation) - a three-year collaboration between Norden Farm and Slough Borough Council, known as StoryDen, led by Norden Farm.

**Benefits**
- Discount on meals and drinks in the Norden Farm Café Bar
- Free on-site parking
- Stakeholder pension scheme

**Key Responsibilities**
- To ensure that all visitors receive excellent customer service

**Detailed Job Description**

1. Welcome visitors to The Farm including Audiences, Artists, Hirers and Class Attenders

2. To set up, monitor and develop secondary sales, including merchandise, jewellery cabinets and prize draw

3. Provide daily show reports detailing activity and any issues arising

4. To deliver fast, efficient ticket sales from the Box Office*

5. To ensure that the foyer and public areas of the building are always kept clean and tidy

6. To manage print in the building, liaising with the marketing team

7. To re-set rooms on a daily basis. NB This includes moving furniture

8. To work regular shifts in the Café Bar, serving customers with drinks and food

9. To work with the House Manager on the delivery of special events, including Markets and New Year’s Eve

10. To deputise for the Licensee in her absence, ensuring strict compliance with all conditions of the building’s Licence and undertaking regular duty management shifts

11. To undertake first aid training and act as one of the venue’s nominated First Aiders

12. To carry out his/her duties with due regard to Norden Farm’s Equal Opportunities Policy and Health and Safety Policy, and to act in accordance with the Data Protection Act

13. Any other duties as may be required as part of the Front of House Assistant role
- *Training on Spektrix, our computerised ticketing system will be given._

**Person Specification**

**Essential**
- Experience in a customer facing role
- Excellent organisational skills
- Good written and spoken English
- Eye for detail

**Salary**: £11.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Altwood Rd, SL6 4PF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 30/06/2023
Reference ID: FOH
Expected start date: 11/07/2023