Customer Service Advisor- Trust Pilot Team

2 weeks ago


Sheffield, United Kingdom Currys Full time

**Customer Service Advisor
- Trust Pilot Team**:
**Hybrid working, when you have to go onsite you’ll be based at the Sheffield Contact Centre**

**Initially a 3 month fixed term contract (Potential extension)**

**Full time 37.5 hours per week**

**£20,182.50**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As a Customer Service Advisor in our Trust Pilot team, you'll be part of a great team who handle high level complaints mainly relating to Currys or ID Mobile. Every contact requires you to be a brand ambassador and to deliver an exceptional service.

**As part of this role, you’ll be responsible for**:

- Handling and resolving complaints while aiming for first contact resolution.
- Managing red flags from Customer Service to mitigate any brand risk.
- Delivering exceptional customer service, placing the customer at the heart of everything you do.

**You will need**:

- Excellent written skills.
- Outstanding verbal, interpersonal and negotiation skills.
- To be 100% focused on customer delight - for internal and external customers.
- Experience supporting customers on Trust Pilot would be an advantage.

**We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including**:

- Instore and online discounts at Currys for you and your family plus exclusive offers.
- Access to a wide range of discounts with big name brands, restaurants, wellbeing apps etc.
- Progression opportunities within the Contact Centre and wider Currys Business.
- Hybrid working; arrangements will depend on your role and business requirements.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Trust Pilot team and unbox your passion at the UK’s best-known retailer in tech.



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