Print Support Executive

5 months ago

AshtonUnderLyne, United Kingdom OT Group Ltd Full time

**Key responsibilities & accountabilities**:

- Ensure Stock lines are replenished in a timely fashion following CIT procedures.
- Artwork proofs are checked for accuracy before submission to the client.
- Manage all bespoke customer requirements and meet all Service Level Agreements.
- Monitor stocking levels and overstocked lines.
- Manage quotations and ensure best buying.
- Ensure all orders are processed in a timely fashion and deadlines are met. Review high value purchase orders.
- Purchase order/Sales order progress.
- Take on customer requests for non received goods and follow escalation processes with warehouse and suppliers.
- Follow month end procedures to ensure all non stocked lines are invoiced, all charges are raised, backorders are monitored for accounts that are assigned to you.

In addition;
- Implement new print business with the Sales/on boarding new customers as required
- Identify areas for improvement in both new and existing accounts
- Manage margins of both new and existing print business to meet the minimum requirement
- Ensure all standards and procedures are met
- Challenge margins with the Sales Team as necessary or escalate if needed
- Must have the ability to manage and prioritise own workload to meet existing schedules and tight deadlines
- Implement the new Print Software
- Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

**Skills & Knowledge**
- Attention to detail and be totally service oriented and understand the “customer experience”.
- Ability to identify key areas for improvement and implement strategic plans.
- Effective communication and motivational skills.
- Confident telephone manner.
- Strong excel skills.

**Qualifications or equivalent experience**
- Previous Print Customer Service Centre experience.
- Knowledge of Print Processes.
- Experience in all aspects of a Print Order from taking an enquiry to delivery and Customer Service experience for all parts of the process.
- **Based in Ashton**:

- **12 months contract**:

- **Salary: D.O.E**:

- **Department: Print**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,500.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Free flu jabs
- Free parking
- Gym membership
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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