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Customer Service Advisor

4 months ago

Kilmarnock, United Kingdom CCA Recruitment Group Full time

**Customer Solutions Agent**

**Kilmarnock based office with Hybrid working model**

**Salary of £22,000 per annum plus bonus opportunities up to £350 per month**

**Monday to Friday between the hours 8am - 8pm (every 3rd Saturday 8am - 2pm)**

**Start date 15th January 2024**

In this role you will be responsible for taking calls from customers who are in financial difficulty and trying to set customers up on affordable payment plans to start their repayment journey. You are responsible for taking ownership of customer accounts and empathize with customers to make their journey as smooth as possible.

**Benefits**:

- Amazing Career progression opportunities
- Employee discount schemes (Online retailers and much more)
- Company events
- Cycle to work scheme
- Parking Onsite
- Bonus opportunities

**What we are looking for**:

- Strong customer service background
- Good Communication Skills
- Ability to listen and understand customers
- Someone who is looking to build a career

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free fitness classes
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Customer service: 1 year (required)

Work Location: In person