Concierge

2 weeks ago

London, United Kingdom Riverstone Living - Kensington Full time

Concierge Team (Day) role - up to £32,550 a year starting salary based on experience, plus performance related bonus.
Be a part of something new and exciting; find your place at Riverstone
Join our day Concierge Team for our new luxury Residence in Kensington.
The best of what you love about hospitality - varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.
More flexibility to live the life you want to live - the day concierge team operates on a 12-hour shift pattern (11.5 working hours) working 7 days in every 14-day rota cycle. One week you will have five days off and work two days, and the second week you will have two days off and work five days. This flexibility means you are guaranteed to enjoy every second weekend off. The role equates to a 3.5-day week working an average of 40.25 hours.
What is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel, all designed for the over 65s. Beautiful homes, extraordinary services, and amenities, with an amazing sense of community and belonging.
The concierge team (day team and night team) provides a 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking, through to serving a coffee in the espresso bar and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.
This is for you if

You have a genuine and deep-rooted interest in others and enjoy building long-term relationships. You are great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.

You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over-65s in central London.
Key responsibilities of the Concierge Team

Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs.

Manage communication with our residents, including through our resident app.

Ability to help residents park their cars so a driving licence will be required

Good IT skills will be a big asset to help our residents with their IT questions and any support needed
A rewarding role

Starting salary of up to £32,550 based on experience, plus performance-related bonus

40.25-hour week, based on a 12-hour shift pattern (11.5 actual working hours), working 7 days in every 14 (as opposed to 10 days in every 14 in a traditional working week)

**Some of the benefits that you will have access to include**:
Enhanced pension
Free meals on duty
Enjoy 25% off discounted dining all year round in our restaurants (conditions apply)
Annual Health Screening
Save with us - access a range of discounts and cashback from hundreds of retailers on every day (and special day) items.
About Riverstone
Riverstone’s ambition is to create exceptional London living for people over 65.
Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.
Our two exceptionally designed developments in Fulham and Kensington are the first of many as we grow. Both opened in 2022, our Kensington Residence opened first last spring and Fulham Residence opened last autumn.
Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of over 10 sites worth c. £3bn, with a focus on prime central London boroughs.
If you think you are our future Concierge please apply INDFOH

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