Customer Assistant-cafe

7 months ago

Crawley, United Kingdom Marks & Spencer Full time

This is a temporary vacancy for our Cafe.

Fri 08:30-16:00
Sat 08:00-16:00

PURPOSE:

- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Crawley, WEST SUSSEX, ENGLAND;
Crawley

  • Cafe Assistant

    7 months ago

    Crawley, United Kingdom OHagan and Bell Ltd Full time

    '''Duties''' - Assist with food preparation and cooking - Serve customers and take their orders - Operate cash register and handle transactions - Clean and maintain the cafe area, including tables, counters, and equipment - Stock inventory and replenish supplies as needed - Follow food safety guidelines and ensure proper handling of food - Provide excellent...

  • Customer Assistant-cafe

    7 months ago

    Crawley, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Fri 08:30-16:00 Sat 08:00-16:00 **Key Capabilities** This is a temporary vacancy for our Cafe. Fri 08:30-16:00 Sat 08:00-16:00 PURPOSE: - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Dynamite Recruitment Cafe Assistant Wanted

    2 weeks ago

    Crawley, United Kingdom Dynamite Recruitment Full time

    **Join Our Cafe Team in Bordon!We are seeking a skilled and enthusiastic Cafe Assistant to join our team in Bordon. As a Cafe Assistant, you will play a vital role in providing excellent customer service, preparing and serving food and drinks, and maintaining a clean and safe work environment.**Key Responsibilities:**Cash handling and payment...

  • Kitchen / Cafe Assistant

    7 months ago

    Crawley, United Kingdom Treasure Chest Soft Play Centre Full time

    We are a local family run business with an amazing team which we are currently expanding. We have a vacancy for a part-time experienced Kitchen / Cafe Assistant with an immediate start. **Your responsibilities will be**: - Preparation of all food - To understand and comply with statutory and legal requirements such as HACCP, Health & Safety, Environmental...

  • Cafe Support Staff

    1 week ago

    Crawley, United Kingdom Dynamite Recruitment Full time

    About Us:Dynamite Recruitment is a leading recruitment agency that specializes in finding top talent for various industries. We are currently looking for an experienced Cafe Assistant to join our team. As a Cafe Assistant, your responsibilities will include cash handling and processing payments, serving food and drinks in a timely manner, working well during...

  • Commercial Cafe Manager

    1 week ago

    Crawley, West Sussex, United Kingdom Compass UK & Ireland Full time

    Experienced Cafe Manager RequiredWe are looking for an exceptional cafe manager to join our team and drive business growth through effective leadership and customer service.Main Responsibilities:Oversee daily cafe operations, ensuring a high level of quality and efficiency.BUILD STRONG CLIENT RELATIONSHIPS by delivering excellent customer service and meeting...

  • Cafe Operations Director

    1 week ago

    Crawley, West Sussex, United Kingdom Compass UK & Ireland Full time

    Cafe Manager Job DescriptionWe are seeking a dedicated and experienced cafe professional to oversee the smooth operation of our high street cafe.Key Responsibilities:To maintain a high standard of quality work and ensure efficient management of the contract, contracted to 40 hours per week.To build and maintain positive client relationships, focusing on...

  • Customer Assistant-cafe-saturday Only-acorn

    6 months ago

    Crawley, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **This is a temporary vacancy for Saturday Only.** **Saturday 0900-1745** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Cafe Team Lead

    1 week ago

    Crawley, West Sussex, United Kingdom Compass UK & Ireland Full time

    Job Title: Cafe Team LeadWe are seeking an experienced Cafe Team Lead to oversee the smooth operation of our high street cafe on a full-time basis, contracted to 40 hours per week. As part of Compass UK & Ireland, you'll help to feed people, fuel progress, and forge connections in around 6,000 venues.Key Responsibilities:Maintain a high standard of quality...

  • Cafe Specialist

    4 days ago

    Crawley, West Sussex, United Kingdom Costa Coffee Full time

    As a Cafe Specialist at Costa Coffee, you will be part of a dynamic team that crafts exceptional experiences for our customers. With a passion for delivering high-quality products and services, you will be responsible for creating smooth shifts even in busy periods.We are a global coffee brand with bold plans and some pretty brilliant perks to sweeten the...

  • Catering Assistant

    1 day ago

    Crawley, United Kingdom Charlies Deli Full time

    Catering Assistants, Sandwich Makers, Barista required. Great personalities, hard working, confident and great with customers if this describes you then drop us your CV and arrange a chat. We run Charlies Deli, a busy Deli Cafe, in the heart of Manor Royal Crawley that has been delivering perfect lunches for over 10 years and you could be the perfect...

  • Customer Service Café Associate

    1 week ago

    Crawley, United Kingdom Dynamite Recruitment Full time

    About the Café:Our café is a bustling hub of activity, serving customers throughout the day. As a Cafe Assistant, you will play a vital role in ensuring that our customers receive an exceptional dining experience.Your responsibilities will include handling cash transactions, serving food and drinks, and maintaining a clean and tidy work environment. You...

  • Bakery Assistant Team Member

    7 days ago

    Crawley, United Kingdom Dynamite Recruitment Full time

    About the Role:We are seeking a skilled Cafe Assistant to join our vibrant team. In this role, you will be responsible for delivering excellent customer service, handling cash transactions, and maintaining a clean and tidy work environment.As a valued member of our team, you will contribute to the success of our café by providing a positive customer...

  • High Street Restaurant Supervisor

    7 days ago

    Crawley, West Sussex, United Kingdom Compass UK & Ireland Full time

    Cafe Manager Position AvailableWe are seeking an experienced cafe professional to join our high street cafe team as a cafe manager. This is a fantastic opportunity to grow your career with Compass UK & Ireland and contribute to the success of our business.Key Accountabilities:Maintain a high standard of quality work and efficiently manage the contract,...

  • Customer Service Assistant

    4 weeks ago

    Crawley, United Kingdom Lloyd Recruitment Services Ltd Full time

    Customer Service Assistant Are you looking for your next opportunity in customer service? Do you have a strong background in handling inbound communications via email and phone in a customer-focused environment? Join a growing team as a Customer Service Assistant, where you will engage with an established customer base to resolve queries, update records, and...

  • Cafe Support Staff

    1 week ago

    Crawley, United Kingdom Dynamite Recruitment Full time

    Job Description:Café Assistants are required to support a dynamic and growing team at a busy café. As a key member of the team, you will be responsible for handling cash and processing payments in a timely manner.Serving food and drinks is also an essential part of the role, as well as working effectively during busy periods. You will need to take customer...

  • Customer Service Assistant

    4 weeks ago

    Crawley, United Kingdom Lloyd Recruitment - East Grinstead Full time

    Customer Service Assistant Are you looking for your next opportunity in customer service? Do you have a strong background in handling inbound communications via email and phone in a customer-focused environment? Join a growing team as a Customer Service Assistant, where you will engage with an established customer base to resolve queries, update records,...

  • Customer Service Assistant

    1 month ago

    Crawley, United Kingdom CV-Library Full time

    Customer Service Assistant Are you looking for your next opportunity in customer service? Do you have a strong background in handling inbound communications via email and phone in a customer-focused environment? Join a growing team as a Customer Service Assistant, where you will engage with an established customer base to resolve queries, update records,...

  • Customer Assistant

    6 months ago

    Crawley, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** **Wk1** **Mon,Tues,Weds,Thurs 12.15-20.15** **Wk2** **Mon,Tues,Fri,sat 12.15-20.15** **This is a Temporary Vacancy** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Service Assistant

    18 hours ago

    Crawley, United Kingdom Search Consultancy Full time

    Customer Service Assistant Crawley £21,500 Duties and responsibilities: - General administrative tasks. - Telephone collections and general enquiries - Handling incoming calls **Requirements**: - Work well under pressure - Adhere to SRA and FCA rules - Be driven and positive - 2 years experience within customer service