Support Worker

7 months ago

Knowsley, United Kingdom Community Integrated Care Full time

**What makes Community Integrated Care a great place to work**:
**The role is for night shift work at one of our services in the Knowsley area with travel to other local services on an on-call basis during your shift so you must have a valid UK driving license and be happy to travel throughout the area.**

The role will see you respond to people's needs and proactively, providing safe and positive support in all aspects of daily living, ensuring physical, emotional and social needs are met in accordance with their support plans so people dare to reach their goals and aspirations as independently as possible. Use technology to enable the people we support to have choice and control over how they choose to live their lives.

**What is The Deal for you?**
- **Excellent Pay Rate**:£12.40 per hour**:

- **Pension**: contributory pension scheme
- **Benefits**: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
- **Best Lives Possible**: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible
- **Support**: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
- **Development**: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people Comprehensive induction and commitment to on going learning and development - opportunities to take NVQ Level 2, classroom based courses and e-learning
- 28 days holiday (inclusive of bank holiday)
- Holiday purchase scheme
- Employee of the month and other recognition schemes
- Employee Voice - GameChangers
- We will also pay for your DBS
- At Community Integrated Care, we value all colleagues regardless of age. We are proud to offer pay over the statutory minimum set for young workers once probation has been successfully completed

Community Integrated Care is responding to the changing needs of the population, and the opportunities offered through an increasingly digital world, by investing in a ground-breaking project around technology in care. The project aims to create new TEC solutions that will revolutionise the social care sector and enable those with support needs to live the best lives possible.

We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards

**Who you’ll be supporting & more about the role**:
**Day-to-day**:

- To identify risks to customer service or safety, escalating any concerns to line manager. To contribute to the management and mitigation of these risks, through use of TEC or otherwise, to ensure the quality, efficiency, and compliance of all support activity including that delivered from a remote location to support the delivery of the best possible outcomes for individuals.
- To ensure the health, safety, and wellbeing of self, colleagues, and people supported by following the appropriate policies and procedures and escalating any concerns, complaints or poor practice.
- Answer calls within agreed SLA times and ensure care records are updated accordingly after ever interaction.
- To provide the best care and support possible, in accordance with a person’s support needs and create personalised support plans using specialist knowledge, gaining input from other care professionals, so that people’s holistic needs are supported.
- Delivering care and support in line with co-produced plans, and establishing meaningful relationships with the people we support and their loved ones, to truly understand their needs, and ensure they feel engaged, involved and fulfilled.
- To work autonomously to deliver both proactive and reactive supports, keeping people safe and well and helping to develop their independence in accordance with all regulatory guidance and governance.
- Motivate and lead self and colleagues to promote operational excellence, specialist support and person-centred care.
- Highlighting own learning and performance needs (particularly in specialist areas), always striving to be the best they can be, and encouraging those around them to do the same.

**Your values**:
**Demonstrating Personal Qualities - A Place I Belong / Changing Lives**
It’s all about you you’ll have high level of self-awareness and enjoy developing new skills and abilities. Your values are important to you and aligned with ours - you work to a high standard and you’ll always do the right thing. You will have an interest in technology and be confident in its use and implementation in providing positive support. You are a good communicator with strong IT skills.

**Working with People - Better Together**
We work better when we work together - you’ll be a natural at developing relations

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