Domestic Assistants

2 months ago

Larbert, United Kingdom Serco Plc Full time

**Forth Valley Royal Hospital, Larbert, FK5 4EB**

**Various Contracts Available**:
**Monday - Friday 7am-1pm**

**Monday - Friday 4pm-8pm**

**Saturday - Sunday 7am-1pm**

**Saturday - Sunday 4pm-8pm**

**Rate of Pay: £11.95 per hour (enhanced rate and day in lieu for working public holidays)**

Here at Serco, we are looking for Domestic Assistants to join our current team at Forth Valley Royal Hospital, Larbert. Site has 860 beds and covers a single site of approximately 95,000 square metres.. The department is responsible for maintaining a clean, healthy, safe and caring environment for patients, visitors and staff.

The Domestic Assistants will play a pivotal role in ensuring patient satisfaction in the hospital. Main responsibilities of the role will include the delivery of cleaning, catering and housekeeping services to a high standard within clinical areas and departments. Domestic staff will be flexible and can be either allocated to a ward or department areas or to geographical areas.

**Main Accountabilities**
- Delivery of cleaning, and customer services to an agreed standard as defined in the service level specification within agreed clinical areas, departments and public areas.
- Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the Client or Serco and Environmental Audits
- Complete the domestic work methods as trained and instructed
- Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly
- Maintain high standards of personal hygiene and infection control standards
- Participate as a full member of the wider team supporting colleagues and working flexibly to assist other members of the team
- Support the Housekeeper with a range of catering duties during mealtimes
- Ensure customer satisfaction
- Effective communication with all levels of staff
- Assisting and liaison with Team Leaders
- Comply with the policies on Health & Safety, COSHH and other statutory legislation
- Reporting on the facilities general condition and repair in terms of maintenance reporting and hazards
- Present a flexible, helpful and professional image at all times

**What you’ll need to do the role**

Although no formal experience is required it would be advantageous if you have worked in a similar environment as a hospital setting.
- High level of customer service and be comfortable in a busy fast paced department.
- Fully flexible and available to work weekends.
- Energetic, friendly, reliable
- Strong communication skills.
- Basic Food Hygiene Certification
- Numerate/literate.

This is a demanding physical role which requires you to be on your feet for most of the day so the post holder must be physically fit.

**Why Serco?**
- Meaningful and vital work:_ Working within soft services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7.
- A world of opportunity:_ It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
- Great people:_ Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

**What we offer**
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and rewarding work.
- A company that recognises your contribution.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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