Parking Clerk

**What's involved with this role**:
**Parking Clerk - Administration**
**Reference no: Newcastle 1004665914107028**
**Pay rate £11.18 per hour PAYE** To facilitate and operate all procedures and processes of the Notice processing and permit service Key responsibilities:

- Process Penalty Charge Notices in line with Civil Parking Enforcement procedures including detailed written and verbal responses to enquiries and formal appeals.
- Pursue vehicle owners regarding unpaid Penalty Charge Notices in accordance with authorised procedures for Civil Parking Enforcement. This includes the securing of warrants via the Traffic Enforcement Centre and engagement with Enforcement Agents, as required.
- General assessment of car parking signage and equipment to help conclude informal and formal appeals.
- Maintain all records necessary for the operation of the notice processing system, permits and other administrative systems required to provide an effective statutory process.
- Assist in financial procedures and process cash/cheque payments to support reconciliation and financial governance.
- Promote and implement the Council’s equal opportunities policies in all aspects of employment and service delivery.
- Assist in maintaining a healthy, safe and secure environment and to act in accordance with the Council’s policies and procedures.
- To report anti-social behaviour and criminal damage in compliance with our legal obligations under Section 17 of the Crime and Disorder Act

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Experience and approach in managing workload to meet a deadline
- Experience and competence of using Microsoft Office software systems and bespoke software systems
- Experience and approach in dealing with challenging customer queries and behaviour in a professional manner
- Experience of working within a team-based setting
- Effective written and verbal communications skills
- Able to handle difficult and challenging enquiries and circumstances in a professional manner

**by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.**
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
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**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Newcastle 1004665914107028**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.