Cash Collection Agent

5 months ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

**Winn Group**, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Employee Benefits**:

- **Competitive base salary from £20,923.00 - £26,000.00 per year (DOE)**:

- **Annual salary review**:

- **22 days holiday, plus bank holidays, and an additional birthday holiday**:

- **Three-day bonus holiday for full attendance**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Corporate Metro Scheme**:

- **Bike to work Scheme**:

- **Pension scheme contribution**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**

**Key Responsibilities**
- Responsible for collecting unpaid sums.
- Contacting companies to discuss those unpaid sums.
- Reviewing and reconciling payments received.
- Considering contracts and terms agreed.
- Issuing Part 7 and Part 8 Proceedings.
- Preparing Court documents.
- Liaising with High Court Enforcement.
- Liaising with Legal Teams and other Businesses within the Winn Group.
- Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it

**Person Specification**
- 1 year of Cash Collection or similar role experience
- Ability to work in a fast-paced environment.
- Ability to interact in a professional and appropriate manner.
- Experience working towards deadlines and performance objectives.
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking.
- Ability to identify where problems may arise and adopt a solution -focused approach.
- Demonstrate effective communication and good interpersonal skills.
- IT literate
- Commitment to own personal development

**Job Types**: Full-time, Permanent

**Salary**: £20,923.00-£26,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay

Ability to commute/relocate:

- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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