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File Handler

4 months ago

Bolton, United Kingdom Keoghs Full time

To pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and liaise with Insurers where necessary.

**Key Accountabilities**
- Reviewing pre proceedings files, noting and abiding by Client Guidelines
- Formulating initial Strategy
- Implementing the Strategy agreed
- Undertaking telephone negotiations with Credit Hire Organisations
- Pursuing settlement as quickly as possible
- Liaising with Insurers where necessary
- Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
- Ensuring files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values

Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the Bolton office and 4 days from home.

**Experience, Skills and Qualifications**
- Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
- Ability to use own initiative.
- Ability to plan and prioritise workloads.
- Excellent listening and verbal communication skills.
- Good telephone negotiation skills.
- Ability to follow work processes and keep to Strategy.
- Ability to recognise when sensitivity and tact are required.
- Ability to make decisions.
- Ability to remain calm under pressure.
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
- Experience of credit hire is essential and the applicant would be expected to have been working in an environment where they have been exposed to credit hire cases on a day to day basis for at least 6 months.
Technical knowledge to be developed:

- Understanding of Pre Proceedings Credit Hire
- The life cycle of a file
Personal Development:

- This role offers an opportunity to develop a range of legal skills under supervision.
- Further career progression will depend on the File Handler’s aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
- In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

**Contract Type**
- Permanent

**Area**
- Credit Hire and Recoveries

**Sub Area**
- Pre Litigated Credit Hire

**Office**
- Bolton - Parklands

**Closing Date**
- 15 May 2024