Retail Assistant

8 months ago


Brighton, United Kingdom Flavour Warehouse Group Full time

As a Retail Assistant, you will generate sales instore by delivering excellent customer service, optimise cross and sell up opportunities and keep the store clean and smart looking. You will build meaningful and professional relationships with customers by listening to their needs and make suitable recommendations. Your role is vital to the success of the Vape Store by encouraging repeat business and engaging with the local community.

**Key Responsibilities**
- Be the welcoming face of Vapouriz to customers and generate sales by making recommendations on products and upselling
- Deliver exceptional customer service to all customers, ensuring their needs are met when possible
- Work with management and colleagues to build a customer-focused, sales driven team
- Be aware of the sales target and actively contribute to achieving store goals and targets
- Deliver customer feedback and observations to the management team
- Communicate daily and weekly sales performance to the management team
- Uphold store merchandising and high standards of cleanliness, ensure the store is kept neat and tidy and is easy for customers to navigate
- Support the aims and ethos of Vapouriz, setting a good example in terms of dress, behaviour, punctuality, and attendance
- Promote and ensure the good reputation of Vapouriz
- Committed to delivering excellent customer service
- Sales driven
- Presentable and approachable
- Good problem-solving skills
- A self-starter, with a positive can-do attitude
- Well organised
- Good time management skills
- Be a vaper or have a keen interest in the vaping industry


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