Customer Service Assistant
4 weeks ago
** Job Title: Customer Service Assistant**
**Location**: Denton
**Salary**: £22,500 per annum
**Contract Type**: Permanent
**Reporting To**: Head of Compliance
**Job Overview**:
**Key Responsibilities**:
- **Written Communication**:
- Ensure a professional and customer-centric tone in all written communication.
- **Phone Communication**:
- Handle phone inquiries professionally and efficiently when required, demonstrating excellent verbal communication skills.
- **GDPR Queries**:
- Address GDPR-related queries and concerns in accordance with established protocols.
- Safeguard and manage sensitive customer information in compliance with GDPR regulations.
- **Complaint Handling**:
- Investigate and resolve customer complaints, striving for satisfactory resolutions.
- Escalate complex issues to the appropriate channels and collaborate with relevant teams to ensure resolution.
- **Documentation and Reporting**:
- Maintain accurate and detailed records of all interactions in the customer service database.
- Provide regular reports to the Head of Compliance on customer service activities and trends.
**Qualifications and Skills**:
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Previous experience in a customer service role is desirable.
- Ability to work independently and collaboratively within a team.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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