Customer Service Assistant

4 weeks ago


Denton, United Kingdom Bridge of Hope Full time

** Job Title: Customer Service Assistant**
**Location**: Denton
**Salary**: £22,500 per annum
**Contract Type**: Permanent
**Reporting To**: Head of Compliance
**Job Overview**:
**Key Responsibilities**:

- **Written Communication**:

- Ensure a professional and customer-centric tone in all written communication.
- **Phone Communication**:

- Handle phone inquiries professionally and efficiently when required, demonstrating excellent verbal communication skills.
- **GDPR Queries**:

- Address GDPR-related queries and concerns in accordance with established protocols.
- Safeguard and manage sensitive customer information in compliance with GDPR regulations.
- **Complaint Handling**:

- Investigate and resolve customer complaints, striving for satisfactory resolutions.
- Escalate complex issues to the appropriate channels and collaborate with relevant teams to ensure resolution.
- **Documentation and Reporting**:

- Maintain accurate and detailed records of all interactions in the customer service database.
- Provide regular reports to the Head of Compliance on customer service activities and trends.

**Qualifications and Skills**:

- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Previous experience in a customer service role is desirable.
- Ability to work independently and collaboratively within a team.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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