Service Advisor
2 months ago
**Service Advisor**
Saxton 4x4 are proud to stock one of the largest ranges of premium vehicles in the country.
Based in Chelmsford, Essex (CM1), Saxton have emerged as the largest 4x4 dealer in Europe, selling SUV's and specialist cars at incredible value to customers locally and across the world.
Recently recognised in the list of Sunday Times Top Track 250, Saxton 4x4 provides not only a selection of thousands of luxury vehicles, but numerous bespoke styling and modifications for vehicles. These include long-running partnerships with established luxury customisation companies such as Overfinch, Onyx, Khan and Urban.
A fantastic opportunity has arisen for a talented and enthusiastic individual to join the team at Saxton 4x4 Limited within our dealership located in Chelmsford.
We are currently recruiting for a Service Advisor to join our busy Aftersales department. This role will be on a permanent basis, offering a salary of up to £35k per annum.
A typical day will include:
Taking service warranty bookings and inputting on system
Greet customers, discuss, identify and progress routine service and repair requirements
Promote the sale of service/accessories
To ensure that maximum profit is achieved from all service works in accordance with company policy
Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers
To issue repair orders to the workshop technicians adding any further information that may assist with repair
To ensure that any delay in the completion of work is reported to the customer
To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
Accept payments for work according to company policy
To accurately cost all invoices for payment
Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
To ensure price lists and charge out rates are kept up to date at all times
To prepare and analyse job cards for work carried out under the terms of warranty
Ensure that all warranty policies and procedures are adhered to
Experience in a Service Advisor role
Have a proven track record of delivering outstanding customer service
Knowledge of the Motor industry, parts and service
Excellent communication and organisational skills
Ability to communicate equally with mechanics, customers and senior management
Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Hours: 47 hrs per week (Monday to Friday, 7am to 5pm. 1 in 3 Saturday’s 8am to 3pm)
**Salary**: Up to £35,000.00 per year
**Salary**: £35,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Chelmsford: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 2 years (preferred)
Work Location: In person
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