Customer Service Assistant

4 weeks ago


AshbyDeLaZouch, United Kingdom Blue Arrow Full time

Blue Arrow Derby are proud to be working in partnership with a world leading, international manufacturer, operating with global sites who are looking to recruit for **a Customer Service Advisor **to join their team on a **full time** permanent basis.

**About The Role**

Due to continuous growth, an opportunity has arisen for a Full Time Customer Service Assistant based at the group Head Office.

**Hours**: Monday - Friday: 09:00 - 17:30

**Salary**: £20,500

**Duties will include**:

- To proactively communicate with customers in relation to their orders
- To use order processing systems and support systems to deliver great customer care
- To work with internal colleagues to investigate and resolve any customer queries quickly and effectively
- To maintain thorough and accurate customer service records
- To liaise with couriers to arrange collections and deliveries as needed
- To support with internal reporting and meeting records for the e-commerce function
- To coordinate and complete the handling of order returns
- To ensure all customer's orders are dispatched every day on time
- To work closely with the warehouse to resolve customer's issues same day
- To complete a report every afternoon that investigates any issues in depth to come to a resolution or action from another member of staff
- To complete tasks set by the E-Commerce Team
- To reply to all feedback on eBay, Amazon & Trustpilot or other platforms as required
- To proactively make an effort to learn about the products to extend product knowledge
- In essence, if it is anything to do with a customer and their orders then it is the Customer Service Assistants responsibility to handle the issue
- To deal with all TruNet Packaging Service customers; from their general queries to raising the orders
- To do the invoicing each Friday

**About you**:

- Have strong administration and Microsoft Office skills and experience
- Be confident, proactive and flexible with strong communication skills
- Have a high level of accuracy and attention to detail
- Be able to work effectively as part of a team
- Organise own workload with minimum supervision
- Enjoy working in a fast-paced environment, able to work well to timescales and deadlines

**The Commute**
My client is based in Ashby-De-La-Zouch, located near to Burton on Trent and Leicestershire.

**Why should you apply?**
- 22 days holiday per year plus statutory bank holidays
- Competitive Salary
- Company pension scheme

**The Next Stage



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