Enquiries Assistant

2 weeks ago


Bristol, United Kingdom University of Bristol Full time

**The role**:
We are looking to recruit an Enquiries Assistant within our forward thinking, well established Enquiries Team, here at one of the leading Universities in the UK; University of Bristol.

**What will you be doing?**:

- Manage and respond to enquiries in a timely manner using Microsoft Dynamics.
- Plan and implement virtual communications channels with enquirers.
- Providing support, representing the University at Higher Education fairs and open days and acting as an ambassador for the University.
- Contribute to the implementation of the new enquiries system.
- Ensure all enquiries are accurately monitored and recorded.
- You’re dedicated to providing excellent customer service to applicants and their influencers (teachers, parents and carers).
- You’re comfortable working in a fast-paced environment and can grasp and retain new information and systems quickly.
- You have the ability to convey complex information in an understandable way.
- You’re highly organised, able to prioritise and can manage a number of different tasks at the same time.
- You’re a team-player who’s willing to lend a hand if a colleague needs help with a challenging enquiry.
- You work well under pressure.

**Qualifications**
- Educated to at least NVQ level 3 or equivalent.
- A good standard of literacy equivalent to grade C GCSE English as a minimum requirement.

**Nice to have**:

- Previous experience working within a University (or educational) setting.
- Knowledge and understanding of recruitment and admissions within a university context.
- You’ve worked in a marketing, recruitment or customer service environment.
- Proven experience communicating using social network channels
- Knowledge of new media platforms.
- A good working knowledge of University systems such as SITS and a CRM such as MS Dynamics.
- We are one of the most popular and successful universities in the UK
- We are ranked 61st in the QS World University Rankings
- We are the 3rd largest employer in Bristol
- We are rated 4.2 / 5 stars on Indeed & 3 / 5 stars on Glassdoor
- We offer hybrid working, with three office days and two days working from home.
- We offer competitive pay and rewards, generous pension scheme, generous leave entitlements (38 days), development opportunities, and wellbeing initiatives.

For more details please see the link to the detailed job description below.

**Additional information**:
**For informal queries please contact**:
Matt Wilson, Enquiries Officer

**This advert will close** **at** **23:59 GMT** **on Thursday 1st June 2023**

We recently launched our strategy to 2030 tying together our mission, vision and values.

**_The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an _**
**_inclusive working environment where all colleagues can thrive and reach their full potential._**
**_ We want _**
**_to attract, develop, and retain individuals_**
**_ with different experiences, backgrounds and perspectives - particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution._**

**Available documents**:

- SUPP109846 - Enquiries Assistant -JD.pdf
- External Relations Further Particulars.pdf

JOB NUMBER***

**SUPP109846**:
CONTRACT TYPE/WORK PATTERN***

**Open ended / Full time**:
CLOSING DATE***

**01 Jun 2023**:
FACULTY/DIVISION***

**External Relations**:
SALARY***

**£25,948 - £28,929 per annum**:


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