Cx Analyst

3 weeks ago

Liverpool, United Kingdom Harnham - Data & Analytics Recruitment Full time

**CUSTOMER EXPERIENCE ANALYST**

**£40,000 - 50,000**

**LIVERPOOOL/REMOTE**

Tell a story with data, focus on CX and deep dive analytics to understand the customer, building a clear vision of CX and how best to develop customer interactions.

**THE COMPANY**

Green Innovators focussing on making construction more climate friendly Furthermore they love data and now want to be even better with understanding the customer, that is where you come in

**THE ROLE**

As a CX Insight Analyst your focus will be to build a clear view of the customer experience and use data to drive future decisions regarding the customer, specifically you will have to:

- Use analytics to build visual dashboards representing the customer, who they are, what they like and segment them to allow for accessible effective marketing and targeting
- Join up insights from a wide range of sources, marketing, product and commercial to provide insight into the customer and drive business decisions
- Work closely with senior stakeholders, presenting insights directly to the exec and having a clear line of communication between you the exec's and the customers
- Use SQL/Excel to query data and work with large data sets to extract insights and new ways to increase the knowledge of CX

**YOUR SKILLS**
- Strong analytical skills in Excel/SQL to query and code large data sets, being analytically minded and a passion for data led decisions
- Experience working across different teams pulling data from a wide range of sources
- Experience working in market research and CX
- Great communicator and able to convey complicated technical terms in digestible language

**THE BENEFITS**

£40,000 -50,000 annual salary, remote working and competitive benefits and global travel

**HOW TO APPLY**

Data Analyst, Data Analytics, SAS, Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation, CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer Analytics

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