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2nd Line Service Desk Engineer

4 months ago

Taunton, United Kingdom Searchability Full time

**2nd Line Service Desk Analyst**

We provide enterprise level information and communication technology solutions to SME companies and charities up to 100 in size. Our solutions include a full suite of reliable and scalable managed services including IT Support, Mobile Data Capture, Connectivityand Telephony Solutions.
- Salary: up to £32,000
- Location: Taunton
- UK based ONLY
- Key Skills: Azure/ Active Directory/ MS Office/ Exchange/ PowerShell

**Role Overview**
- As part of our Service Desk Team, you will be providing IT support directly to our managed service clients across
the UK.
- This role requires a key focus on customer care and getting the job done well. It is expected that alongside the day-to-day Service Desk Analyst duties, client site visits and project work will form a key part of this role.
- You will have the ability to work flexibly from both the office and be able to travel ADHOC to customer sites across the UK with extended travelling hours.
- Hybrid working

**Role Benefits**

As a company that encourages and builds on a great work/life balance. We have a strong set of core values and
work ethic to help a positive work environment.
- Relaxed environment, where we value pushing our analysts forward.
- Career development and training plans for all team members via our Training Academy
- 20 days holiday plus bank holidays, increasing by 1 day every year of service to a maximum of 25
- Your birthday as a holiday each year on top of your holiday allowance
- Contributory pension scheme
- Team challenges and prizes
- Regular company social activities
- Salary Range: £25,000 - £32,000 Per Annum

**Role Requirements**
- The ability to work independently and as part of a team, be people focused and be a creative problem solver is a must.
- As a 2nd Line Service Desk Analyst, we are looking for someone who can represent SRD Technology UK to a high level both in terms of direct remote support and onsite customer-facing support.
- You must be a team player supporting the technical functions of the business. Sharing knowledge and producing documentation should be second nature.
- Flexibility around client site visits and the desire to succeed is a must.

**Desirables**
- Minimum of 3 years' experience in a similar role is a must, previous experience of working with an MSP is highly desirable.
- Experience of working at multiple client sites a must
- Ideally Microsoft Certified Professional or certified within Microsoft Office 365 management and administration to an advanced level.

You will have demonstrable experience of working with the following technologies:

- Administration experience in a small to medium size corporate IT environment, including operational and break/fix activities.
- Good understanding and experience of Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related 365 admin centres. Ability to create and configure a 365 tenant from scratch including all relatedconfiguration policies and best practice security practices.

**What happens next?