On Call Coordinator

4 weeks ago


Fareham, United Kingdom Platinum Care Solutions Full time

Working Hours: 17:00-08:30 three evenings a week and every other weekend on call taking over on a Friday at 17:00 then hand over on a Monday morning at 8:30am. Your last call/message would be around 10pm with the occasional call overnight.

**Responsible for**:
To liaise and engage with temporary placements, allocating shifts to care homes within the Hampshire and West Sussex area. Understand the needs of new and existing clients and up sale the offering, generating new business where possible.

You will also be central to the promotion of the company’s vision, values, and culture to ensure we deliver the best care whilst supporting our clients’ needs.

**Summary of position**:
To ensure that all clients and temporary placements receive a good quality service within the specified timescale. To engage with existing key clients and source shift cover where possible. To communicate calls and variations to our temporary placements. Ensure excellent working relationships with all parties.

**Primary Responsibilities**:

- Ensuring that all procedures and the delivery of services are compliant with the Care Quality Commission regulation
- General admin tasks when needed.
- Coordinate and allocate shifts to carer’s ensuring continuity.
- Manage shifts on 3rd party systems.
- To ensure that immediate calls are covered.
- Communicate with clients when there are changes to calls.
- Communicate with carer’s when there are changes to their work at short notice.
- Provide colleagues with a detailed hand over on finishing shift
- Promote the company’s vision and culture and values
- Any other duties required by the needs of the business.
- Please note: this list is not exhaustive but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities._

**Person Specification**:

- High levels of initiative, positive energy and resilience to changing demands.
- Strong personal & communication skills
- The ability to see the ‘bigger picture’.
- Excellent time keeping skills and reliability.
- Able to meet and achieve deadlines.
- Strong relationship skills.
- Confident and professional manner.
- Good administrative skills and computer literacy.
- High-energy, self-starter as well as collaborative team player.
- Exceptional planning and organisational skills
- Able to prioritise and multi-task.
- Self-motivated.
- Willing to continually develop own practice.
- Demonstrate flexibility for the needs of the business and work effectively with team members and on their own.
- Be confident with IT solutions including managing shifts via third party systems

The ability to build relationships with people quickly through effective communication

**Job Types**: Part-time, Permanent

**Salary**: £9,360.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in po16 9ul


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