Customer Service Advisor

7 months ago

East Kilbride, United Kingdom SFR Recruitment Solutions Full time

**Customer Service - Project Manager - Scotland**

We are currently seeking an organised and detail-oriented Customer Service Project Manager to join our business at this exciting time as we experience further business growth.

As part of the Customer Service Team, you will play a crucial role in ensuring our Customers receive the best service, are kept up to date with their order, troubleshoot any issues encountered and liaise with various internal departments to ensure we get orders to customers in the agreed timescales.

**Key duties and responsibilities**:
Work closely with the technical scheduling team to ensure all technical queries are closed out to a level that enables the job to be prepared for the factory.

Obtain site programmes, adhere to delivery timescales and book in deliveries with site.

Manage projects from order stage through to delivery providing an excellent customer experience.

Interact and collaborate with internal teams to answer or resolve project queries or questions.

Provide information or data to customers where required.

Raise quotations and process sales orders to assist customers with additional requirements.

Process purchase orders and ensure costs are allocated correctly.

Deal with customer queries ensuring a resolution is arrived at that is satisfactory to both the business and the customer.

Dealing with multiple order and enquiry values up to circa £1m.

**What we need from you**:
Experience in doors and/or ironmongery preferred but not essential.

Experience of project management preferred but not essential if can demonstrate other skills.

Excellent Communication skills, both written and verbally.

Be knowledgeable and resourceful.

Be detailed conscious and organised.

Have the ability to follow through a task to completion.

**Benefits**
- Supportive culture
- Excellent management team
- Growth opportunities
- Extremely competitive remuneration
- Discretionary bonus

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

**Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 3 years (preferred)
- Technical support: 3 years (preferred)

Work Location: In person

Reference ID: SFR399

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