Customer Service Officer

3 weeks ago

London, United Kingdom Bupa Full time

**Customer Service Officer (Switchboard)**

**Kensington High Street, London W8 5ED**

**Hybrid Working**

**Permanent, Full time**

**Working hours between 8am and 8pm Monday to Friday with 1 Saturday morning per month**

**Salary £22,500 per annum**

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

**Role Overview**

We are looking to recruit a Client Services Officer to join our dynamic Switchboard team within the Contact Centre department located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication at all levels to both external and internal clients. Working to strict deadlines, you will also demonstrate your ability to make decisions based on business knowledge, policy and procedures.

**What you will do**
- Answer all incoming call enquiries from patients, their families, clinicians, and members of the general public.
- Enter new and update existing information into relevant systems accurately and efficiently.
- Maintain and promote an efficient and high-quality service to all internal and external clients inclusive of patients, their families, clinicians, and members of the general public.
- Maintain confidentiality of information regarding patients, families, and friends at all times.
- Be responsible for ensuring the integrity and quality of both computerised and manual data.
- Carry out other duties as required by the Contact Centre supervisor.

**What you will bring**
- We are proud to say that our staff are among the best in private hospitals in London. To succeed in this position, we are looking for:

- Experience working within a Switchboard, telephony and / or with administrative duties.
- Excellent customer service and communication skills.
- Experience working within a healthcare setting would be desirable.
- Ability to work under pressure with exemplary attention to detail.
- The ability to work well in a team.
- Experience in outbound calling desirable but not essential
- AMSPAR membership, including knowledge of medical terminology desirable but not essential

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

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