Patient Access Support Clerk

3 weeks ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**We are looking for an enthusiastic, highly motivated and keen individual, to come and take their place with us in the Renal Department at Salford Royal Hospital to work as a Patient Access Support Clerk, Band 2.**

This is a part time, 30-hour post, to be worked over 5 days, Monday to Friday.

Renal services at Salford Royal Hospital are based in the Hope Building. The department supports pre-dialysis, dialysis and transplant patients and provides inpatient and outpatient services together with in-centre haemodialysis, satellite dialysis units and home therapies, having the largest peritoneal dialysis programme in North West of England.

The main haemodialysis unit (hub) is situated at Salford Royal Hospital and there are four satellite dialysis units in Bolton, Wigan, Oldham and Rochdale.

Inpatient services for Renal are on ward H3 which provides 25-beds, three bays of 4 beds and 13 en-suite side-rooms for elective admissions and renal patients requiring investigations.

Salford Royal Hospital is one of the major sites in the UK for renal care and research. The department has a large and varied research portfolio.

**Main duties of the job**:
Working closely with our Outpatient Booking Team, you will provide comprehensive administration and telephone support. The Patient Access Support Clerk will be based in Renal Services and will be responsible for agreeing, amending and issuing outpatient appointments; ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient appointment booking service.

You will be responsible for providing clinic administration and reception support to the Renal Outpatient Booking Team. Your duties will include, but are not limited to, assisting with retrieving referrals from ERS, preparing triage documentation, making and receiving telephone calls and booking outpatient appointments, accurately recording patient attendance and clinical outcomes on the Patient Administration System (PAS).

The role also involves the scheduling of forthcoming appointments, from other sources of patient enquires, whilst providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PAS ensuring that they are ‘cashed up’ in a timely and accurate manner at the end of each clinic session.

Duties will also include ensuring all available outpatient appointments are utilised and assisting with general enquiries, assist with rebooking investigation DNA patients (Did Not Attend), in order to reduce pathway delays.

**Working for our organisation**:
Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Salford is the place, which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Salford Care Organisation is responsible for delivering a range of acute, community and primary care services and specialist services to Greater Manchester and beyond.

Salford Renal Department acts as the "centre" for the West Sector of Greater Manchester; caring for patients from Oldham, Rochdale, Bury, Wigan and Bolton. The renal (kidney) Consultants provide outreach clinics at, or close to, all District General Hospitals in the West Sector in addition to their Salford Royal clinical commitments. The department cares for patients on renal replacement therapy (haemodialysis, peritoneal dialysis or renal transplantation).

**Detailed job description and main responsibilities**:
**Person specification**:
**Experience**:
**Essential criteria**:

- Previous NHS experience
- Previous reception or customer service experience, covering a wide range of office duties

**Skills and Knowledge**:
**Essential criteria**:

- Good organisational skills and excellent communication skills.
- Good interpersonal skills
- Ability to work effectively as a member of a team

**Qualifications**:
**Desirable criteria**:

- 5 GCSE grades A-C or equivalent

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:

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