Service and Technical Operative

3 weeks ago

Worcester, United Kingdom Pineapple-Recruitment Full time

Job Introduction **About Us**:
**Blue Mountain are a top provider of high-quality drinks machines and we’re all about promoting health and well-being through good hydration. We’re also dedicated to sustainability and actively working to reduce plastic waste.**
We are looking for a Service & Technical Operative to join our team.

**Package Description**:
This role is:

- 37.5 hours per week
- 52 weeks per year
- £28,000 per annum

**You will also benefit from**:

- Working for a fast-growing company who would like you to grow with them
- A dedicated L&D team to support you in developing your skills including apprenticeships and training courses that are available for everyone.

**Main Responsibilities**:
**Deliveries & Collections**
- Ensure machines are clean and fault free before leaving site.
- Collection and deliveries of vending equipment.
- Accurate recording of information required in the management system
- Reporting of any customer feedback.
- Communicate with client to arrange deliveries and collections.

**Technical Support**
- Understand the manufacturing process, set up of all BMR equipment and be able to use
- methods in problem solving.
- Complete first line vending machine maintenance support.
- Report any issues and completion of any service tasks to head office before leaving site.
- Carrying out of planned and unplanned maintenance.
- Site surveys
- Keep up to date with changing equipment/technologies.

**Event Support**
- Support the BMR team with Client Events
- Ensure equipment and supplies are available for the event.

**Company Vehicle**
- Check your vehicle is load safely, and securely to ensure items remain free from damage.
- Ensure company vehicle is clean, tidy and report any issues immediately.
- Immediately report any vehicle damage.

**General**
- Direct customer contact and must be experienced at dealing with customers and third parties and be responsible for presenting our company professionally to customers
- Daily organisation and time management including maintaining and prioritising own schedule are key to this role.
- Be able and willing to work away from home to support the maintenance in our national customer coverage.

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