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Telephone and Digital Adviser

2 months ago

Stafford, United Kingdom Citizens Advice Full time

**Position**: Telephone and Digital Adviser

**Location**: Stafford, Rugeley, Cannock, Stone and Codsall, hybrid working

**Closing date**: 15 September 2023

**Role details**:
Job title: Telephone and Digital Adviser

Location: Stafford, Rugeley, Cannock, Stone and Codsall, hybrid working

**Salary**: £21,500

Salary pro rata: Yes

Hours per week: 18.5

Type of contract: Fixed term

End date of contract: 31st August 2024

Closing time: 12noon

Applicants need to be:

- Computer-literate, although training on our case recording systems will be given.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Be confident and adaptable with a commitment to working in a busy multi skilled team.
- Experienced in providing remote advice.
- Confident in working to performance targets.
- Have the ability to plan and organise your work.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply
For further details and to download a job pack, please see website

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

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