Medical Receptionist

The hours will be: 37.5 hours

Shifts to be agreed upon appointment

**Duties and responsibilities**

To assist in the smooth day-to-day running of the Reception Team, ensuring receptionist duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

To ensure that patients are received, assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors in person or via the telephone.

**Reception Duties**
- Undertake the rota of reception duties as attached
- Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner
- Register new patients and process paperwork accordingly
- Dealing with requests for appointments
- Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.
- Receiving and processing visit requests
- Explain practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed
- Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
- Respond appropriately to queries and requests from patients and visitors
- Ensure the doctor’s rotas are known by all staff
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork where required
- Ensure actions requested by doctors are undertaken in a timely and accurate manner
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff
- Ensure mail is posted daily

**Skills and experience**
- Previous experience of working in a public reception environment. Prior Customer Service experience in dealing with the general public face to face and via telephone.
- IT Literate, previous experience with Microsoft Office software
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- An understanding, acceptance and adherence to the need for strict confidentiality.

**Job Types**: Full-time, Permanent

**Salary**: From £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- working in a public reception environment: 1 year (preferred)

Work Location: One location

Application deadline: 22/01/2023
Reference ID: 215557002