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Shop Supervisor

3 months ago

London, United Kingdom Crisis Full time

**About us**

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

We are recruiting for a Shop Supervisor to join our Hackney retail team. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work in ending homelessness.

**Hours**: 40 hours per week, five days over a flexible seven-day rota

**Location**: Based in Shop from Crisis 330 Mare St, London E8 1HA

**About the role**

As a Shop Supervisor, you will support the Shop Manager, and work alongside the Assistant Shop Manager and another Shop Supervisor. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

As Shop Supervisor, you will play a key role in managing everyday operations to deliver an outstanding customer experience from beginning to end. You will be involved in volunteer recruitment and training, as well as processing donations, engaging with the community, and delivering the highest standard of customer service through your team. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

You will have the chance to develop your own skills - we encourage training and career development and many of our shop managers were promoted internally.

This role is based primarily in our Hackney shop, which was our first retail shop and has become a well-established and successful part of the community. You will also be expected to work in our other London shops from time to time, for example to cover holidays or illness.

**About you**

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles, and will be keen to build your people management skills including working with Crisis members. You will be committed to Crisis’s values and mission to end homelessness.

You may have experience in: shop supervisor, shop assistant, visual merchandiser, store supervisor, store assistant, charity retail, retail assistant, retail supervisor

**Working at Crisis**

As a member of the team, you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

**How to apply**

**Closing date: Sunday 11th February 2024 (at 23:59)**

**Interviews will be held on 21st February 2024**

**Accessibility**

For more information about our work please visit:
To see our work in action please visit:
Registered Charity Numbers: E&W1082947, SC040094