Apprentice Medical Receptionist

2 months ago


St Helens, United Kingdom St Helen Chamber Full time

**Main duties & Responsibilities**:

- Operate the computerised appointment system in accordance with signposting protocols.
- Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention.
- Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts.
- Input data into the clinical system in accordance with established routine (eg, hospital letters, etc)

**Desired skills**:

- Ability to work within a team and under own initiative
- Good timekeeping
- Must have excellent interpersonal and communication skills
- Ability to handle customer/staff complaints and incidents effectively
- An ability to diffuse potentially difficult situations

**Desired Personal Qualities**:

- Professional
- Willingness to learn
- Willingness to participate in ongoing training and development
- Flexible approach

**Desired Qualifications**:
GCSE Maths and English grade 4-9 (A-C)

**Monday - Friday and shift times to be agreed with surgery hours between 8am -6.30pm. 37 Hours per week**

Tagged as: Apprenticeship



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