Customer Service Advisor

8 months ago


Fareham, United Kingdom Fareham Borough Council Full time

**About The Role**:
Fareham Borough Council is committed to providing excellent customer service and we are currently seeking a confident and professional individual to work within our Customer Service Centre.

As the first point of contact for all visitors and callers to the Council, you will be required to handle a wide range of enquiries and must have excellent verbal and written communication skills, along with proficient ICT skills.

The role will require you to process payments. Numerical ability, cash handling experience and attention to detail are therefore important.

You will also be required to sort and distribute incoming post and collate and prepare outgoing mail, which will involve some manual handling.

**About You**:
It is vital that you can work well in a team but also have the confidence and ability to work on your own when required.

You'll need excellent verbal communication and listening skills and the ability to remain calm under pressure.

Outstanding customer service must be at the heart of all you do.

You'll need to be flexible to deal with changing priorities and have the ability to multi-task.

**About Us**:
The Council has a reputation for delivering excellent services to our residents and businesses, thanks to our loyal and hard-working teams, who all share our pride in the borough.

We are not just transforming our borough, but also transforming ourselves as an organisation. With customers at the heart of what we do, we want to build on the supportive culture within our teams to develop the environment where continuous improvement is sought, enabling individuals to make courageous decisions and embracing new ways of working.

Fareham Borough Council is a great place to work and you would be joining an organisation that has a real family feel to it. We take pride in receiving feedback from others who say we are a friendly and professional organisation. We aim to attract, develop and retain the very best people.



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