Route Planner Administrator

3 months ago

Swadlincote, United Kingdom First Fence Full time

Welcome to First Fence - where security meets innovation

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Why First Fence?
- Same-day delivery across the UK
- Six strategic locations, including our National Distribution Centre
- Extraordinary growth since 2010
- ️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

**Position**:
**Operational Responsibilities**:

- Planning drivers and resources to meet work demands and achieve maximum key performance indicators
- Assigning drivers and maximising the utilization of vehicles on a daily basis
- Plan/organise all relevant customer deliveries & collections, ensuring delivery windows are achieved.
- Co-ordinating with depots and customers to agree delivery schedule
- Update the system in relation to each sales order i.e. deliveries & Returns and rebooking’s
- Updating and advising customers on the progress of the orders and advising on ETA of delivery
- Source local sub-contractors as and when required - holiday cover
- Ensure the Schedule, transport plan, routing system and any other work sheet is produced and sent out where required
- Manage the drivers run, ensuring you follow the correct driver’s hours legislation.
- Resolve Customer queries / complaints where applicable
- Fully understand agreed KPI’s for the transports department and strive to stay within these margins
- Any other transport office related duties as required

**How you do it**:

- You are courteous, friendly and professional to your colleagues and customers.
- You remain calm in a fast paced, high-pressure environment.
- You observe and comply with quality, environment, health, and safety procedures. All employees are responsible for health and safety of both themselves and that of the whole site.
- You have strong planning skills.
- You make the right decisions, understanding the implications of your decision.
- You have a logical and systematic approach to work, working with wider team or on your own using initiative.
- You have good time management, with the ability to work under pressure, maintain accuracy and keep to deadlines.
- You have the ability to solve problems and make decisions.
- You have excellent relationship management skills, with the ability to work collaboratively with internal and external teams.
- You have great negotiation and influencing skills.
- You have excellent communication skills, both written and oral.
- You attend and participate in meetings and training sessions that may be necessary in the performance of your duties.
- You may be required to undertake any additional tasks as may reasonably be required from time to time.

**Requirements**:

- Experienced within a fast-paced route planning environment
- Previous HGV route experience (or similar - Fleet Management)
- Up to date knowledge of the latest transport regulations (Vehicles & Drivers)
- Strong communication skills both written and verbal at all levels
- SAP Experience

**Other information**:
**Salary: £28,000**

**Hours: 42.5hrs per week, 9am - 6pm Monday to Friday**

**Location: National Distribution Centre - Hucknall**

Join Us for a Career Beyond Ordinary

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job - we're offering a lifestyle

✨ Benefits Snapshot:

- ️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme
- ️ Fertility Support

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards
- At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated._

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