Operations Coordinator

3 weeks ago

Lanarkshire, United Kingdom Intertek Full time

**Key Requirements**:

- You will have a good standard of secondary education appropriate to the responsibilities listed
- Highly proficient in computer programs such as MS Office and Excel
- Excellent communication and interpersonal skills
- Strong organisational and time management skills Good problem identification and solving skills

**ABOUT THE OPPORTUNITY**

This role provides global support to Intertek’s local operational teams and customers to enable day to day running of our global operational requirements. You will have a varied and often high-paced job environment. Key to this role will be preparing, monitoring and executing global customer orders and requirements. You will act as the main focal point between customers, local offices, suppliers and Technical Specialists to ensure that all specific instructions and requirements are achieved.

**Key activities**:

- Monitor customer contracts to control and manage business operations to meet customer expectations and achieve company goals.
- Prepare assignment instructions with customer requirements in consultation with Operations Manager and Supervisor and Technical Manager.
- Ensure all necessary instructions and documentation is sent to customers and Technical Specialists (TS) to provide compliance with the specific requirements.
- Identify any operational problems at the earliest opportunity to ensure that they are resolved in a timely manner.
- Build and maintain strong customer relationships through regular communications with the client personnel and Technical Specialist.
- Operate, review and monitor the Evolution operating system, i.e. generating supplier POs, assignments and visits. Review and action active/in-active assignments and visit approvals.
- Operate, review and monitor the GRM system to ensure the correct processes are completed to comply with our standard operating procedures, including pre-assignments generated, review pre-assignments to ensure they are marked as won or lost for our KPI’s, sourcing the correctly qualified TS and closure of in-active assignments. Support colleagues by ensuring all aspects of operations activities are performed during holiday and sickness cover as required.

**WHAT WE OFFER**

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe Working in a highly motivated team and dynamic working environment

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.

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