Sales Support Assistant

1 month ago

Norwich, United Kingdom Pasta Foods Limited Full time

**The Role**

Due to internal promotion, we are looking for a Sales Support Assistant to join our team. Based within our Norwich offices, you will be working as part of a successful, dynamic, and proactive sales team with ambitious growth targets and a passion for best-in-class customer service.

Reporting into the Commercial Director, your primary focus is to support the sales team in managing day to day customer requests, processing sales orders, managing customer samples and follow up, and general administration.

Essential qualities for this role include strong organisation skills, excellent communication skills, strong IT skills, “can do” attitude and the ability to work with accuracy and pace. This will be a varied role so being able to work under pressure and with time constraints is essential.

Essential qualities for this role include strong organisation skills, excellent communication skills, strong IT skills, “can do” attitude and the ability to work with accuracy and pace. This will be a varied role so being able to work under pressure and with time constraints is essential.

Above all we want passion for sales and customer service, a flexible approach, and a willingness to be part of a busy dynamic sales team.

The hours of work on this role are 8:30am - 4:30pm with a 45-minute lunch break and a 4:15pm finish on a Friday (36 hour contract).

**The Company**
The group have 4 businesses, each with different focuses and this role will work across them all.

Marshalls is the UK’s No 5 pasta brand, and Scotland’s No 1 pasta brand offering a wide range of pasta products within the UK retailers. With a strong heritage dating back to the 1880’s the brand is renowned with quality alongside innovation.

Waveney Mill is a premium retail range with exciting growth plans, highlighting the benefits of British manufactured pasta.

Snack Creations, is a world leader in the production of snack pellets, selling into some of the world best loved branded and private label manufacturers in over 40 countries worldwide.

Pasta Foods is the UK’s only short cut dry pasta manufacturer, which supplies a wide range of pasta products into the manufacturing and foodservice sectors. The company also owns one of only two semolina mills in the UK which supplies our semolina which is used within their pasta production and provides the highest level of assurance to their customers.

The companies all have very ambitious growth plans, a commitment to further capital investment and an entrepreneurial style. This position offers an exciting opportunity to join the business at a key stage in its development and be a part of the success story.

**Responsibilities**:

- Overseeing and processing customers sales orders, tracking sales vs budget
- Setting up, managing, and tracking promotional activity
- Liaising with Operations to ensure stock availability
- Highlight any market insights into the team to help shape future strategy
- Responsible for the samples process, which involves selecting, sending with appropriate information products for NPD projects or sales enquiries
- Following up on customer samples, new product developments or outstanding projects
- Day to day management and quick resolution of customer queries
- Support the sales team with all admin requests responding in an efficient and timely manner
- Maintain customer records including price forms, contact details etc
- Develop relationships across all functions of the business
- Supporting in organising and attending trade events
- Experience in a fast-paced sales environment, ideally within the food industry
- Good level of education ideally 5 GCSEs (Grades 4 and above) or equivalent, including Maths and English
- Excellent IT skills with Excel, word and PowerPoint
- Confidence and a strong sense of direction
- Ability to demonstrate high activity levels and effort
- Ability to work on own initiative with “can do” attitude
- A hunger for prospecting new customers and identifying business opportunities
- A passion for customer service
- Trustworthy and honest
- Excellent communication skills internally and externally
- The ability to operate well and contribute to a strong team environment
- Self-motivated and strong will to learn and understand sales processes
- Good attention to detail
- Maintaining all relevant management information systems

Salary £20,000 to £25,000 per annum depending on experience.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

Application deadline: 02/03/2023
Reference ID: Sales

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