Application Support Specialist

3 weeks ago

Sheffield, United Kingdom Elevation Recruitment Full time

Elevation Recruitment Group are pleased to be supporting one of our key clients in Sheffield as they look to recruit a Application Support Specialist

**Sheffield - office based role Mon - Fri**

Key Duties & Responsibilities:

- Become a super user of Epicor, demonstrating proficiency in report writing using SQL, screen design, and user restrictions
- Utilise Crystal Reports to create bespoke forms and enhance reporting capabilities
- Implement changes and improvements to our Magento 2 platform, enhancing the overall user experience
- Day to day support of Outlook / Office 365 including set up roles and automated messages based on predefined criteria to enhance communication efficiency
- Oversee and maintain hardware components including computers, printers, cables, data points, and onsite servers
- Troubleshoot hardware issues and coordinate with vendors for necessary repairs or replacements
- Collaborate with the management team to identify software needs and propose solutions that align with the business objectives.
- Proactively suggest, manage, and implement systems improvements based on evolving business requirements.
- Lead projects such as implementing drop shipping and other initiatives to enhance business processes
- Work closely with stakeholders to understand requirements and deliver solutions that meet or exceed expectations
- Facilitate integration with customers and suppliers for live data exchange using protocols such as FTP and EDI
- Ensure data integrity and security during integration processes.

We are keen to speak with Tech savvy self-starters who possess the following skills & experience:

- Demonstrable experience of supporting ERP platforms
- Crystal Report writing experience
- SQL experience
- Understanding and passion for improving web based UX - Magento
- Experience of using Marketing automation platforms such as Klayvio
- Experience of supporting Microsoft Tech stack
- Strong hardware and infrastructure management skills, including knowledge of onsite server maintenance
- Experience with system requirements analysis and continuous improvement initiatives
- Project management experience
- Familiarity with integration protocols such as FTP and EDI

If you are a proactive problem-solver with a passion for innovation and a track record of successfully implementing and managing diverse systems, this could be the ideal role for you

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