Application Support Specialist

3 weeks ago


Sheffield, United Kingdom Sue Ross Recruitment Full time

Sue Ross Recruitment are working with leading international law firm in the recruitment of an Application Support Specialist.

**Responsibilities for the **Application Support Specialist I role **include (but are not limited to)**:

- Work on Connect and Simple Citizen tasks and incidents escalated from the Service Desk
- Queue monitoring to identify possible issue trends based on submitted tickets
- Receive training from Dev and Product teams and pass knowledge to team members and the Service Desk via Knowledgebase articles, training materials, and hosting training sessions
- Review, prioritize and escalate unresolved issues as necessary to ensure SLA requirements are met
- Effectively diagnose and research escalated tickets to determine appropriate action
- Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports.
- Follow and create detailed operational procedures as needed and help improve the quality of service delivery and provide value added customer services.
- Contribute to the development of the organization's knowledge in the firm’s ticket system
- Bachelor’s Degree or equivalent work experience
- 1-3 years supporting enterprise custom software
- Experience as second/third tier support
- Familiarity with databases and SQL scripting a plus

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sheffield City Centre, South Yorkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Reference ID: 7533



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