Customer Service Advisor

2 months ago


Middlewich, United Kingdom InHealth Group Full time

**Role**: Customer Service Advisor Salary: 21,335 Location: Middlewich What you will do: Targeted Lung Health Check (TLHC) pilots are a new area for the NHS and InHealth making it an exciting time to be involved. InHealth currently support the NHS with software, bookings, triage service and mobile CT scanning. We need someone who has the passion and drive to help shape the future of our services and the creativity to make our services the best in the country for Commissioners but most importantly the patients we serve. If you want to really get stuck in and have a huge impact on both current and future services, this is the role for you Duties Make healthcare better for our patients.

Be involved in an important role within InHealth Lung Health Check Services. Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments. Receive and handle inbound calls from patients looking to book or amend appointments Ensure that patients are provided appointment dates/times suited to their needs. Contact new patients to remind them of their appointments.

Respond to patient queries regarding the Lung Health Check process and their outcome. What people see in you: Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care Understand the importance of patient confidentiality and be aware of data protection Have excellent verbal and written communication skills Have responsibility for the health, safety and welfare of self and others and to comply at all times with the requirements of health and safety regulations Maintain and ensure observation of robust internal quality assurance measures to meet national standards Be comfortable with audits and reporting



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