Customer Services Advisor

3 weeks ago


Middlewich, United Kingdom Cheshire East Council Full time

An exciting opportunity has become available for two Customer Services Advisors to work within Commissioning within the Place Directorate.

There are two positions both are 37 hrs a week Monday - Friday on a fixed term contract of 9 months with the possibility of becoming permanent.

**Organisation**
- Cheshire East Council

**Location**
- Middlewich

**Job Category**
- Place

**Grade**
- CEC NJC - Grade 4

**Salary Min**
- £21,575 per annum

**Salary Max**
- £21,968 per annum

**Hours per week**
- 37

**Weeks per year**
- 39

**Employment Type**
- Fixed Term

**Contract Duration**
- 9 months

**Closing Date**
- 04/08/2023

**Ref No**
- E2227

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

At Cheshire East Council we are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

Brighter Future

Employee benefits (cheshireeast.gov.uk)

About the role

To resolve a range of customer enquiries mainly to do with the planned Garden Waste Subscription Service but also including other areas in Commissioning such as Waste, Street Cleansing, Carbon and Grounds Maintenance.

You will help us to provide an effective and efficient customer service experience resolving enquiries and complaints in line with our Key Performance Indicator timescales.

You will also be responsible for monitoring the subscription permits and associated tasks.

You will be responsible for liaising in a positive and constructive way with other Cheshire East colleagues in areas such as customer services and member services, colleagues from our arms length company ANSA who provide all our Environmental Services as well as customers from across the Borough.

About you

You will have
- Experience of working in a customer services environment
- Experience of dealing with customers using various methods
- Good customer services skills
- Good general IT skills including microsoft office
- Be organised
- Have experience of building positive working relationships

To find out more about our essential criteria for the role please view the JDPS document

Please quote job reference number in all correspondence.



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