Customer Service Supervisor

3 months ago


Leeds, United Kingdom gap personnel Full time

Job Title: Customer Service Supervisor

Location: LS27 (moving to the Granary Leeds Centre in September)

**Salary**: £32,000 per annum (£16.41 per hour)

Working Hours: Monday to Friday, 37.5 hours, 8:30 - 17:00 (30 minutes lunch)

Work Arrangement: Initially 5 days in the office, then transitioning to hybrid working (3 days in the office, 2 at home)

**Benefits**:

- Company pension scheme
- Cycle to work scheme
- Employee discounts through Westfield - health & rewards
- Profit sharing
- Staff discounts on company products
- Potential transition to a 4.5-day working week
- 28 days holiday plus public holidays (with an additional 3 days at Christmas)

**Responsibilities**:

- Manage a team of customer service representatives.
- Handle customer inquiries and resolve issues over the phone.
- Process customer payments, requests, and orders.
- Set and monitor Key Performance Indicators (KPIs) for the team.
- Contribute to team briefings and provide updates to the team.
- Ensure excellent customer service and maintain a high standard of telephone etiquette.
- Utilize Microsoft and CRM systems effectively.

**Requirements**:

- Excellent telephone manner and strong customer service skills.
- Previous supervisory experience in a customer service role.
- Desirable: Background in construction or related industries.
- Comfortable working in an office environment and handling phone-based tasks.

Join our team as a Customer Service Supervisor and contribute to the success of our company. We offer a dynamic work environment with opportunities for professional growth and a range of employee benefits.

To apply, please submit your resume and cover letter highlighting your relevant experience and skills.

Gap Personnel is acting as an employment business.

**_Please note_**:



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