Customer Service Representative

5 months ago


Leeds, United Kingdom Sales Bloom Full time

**Duties**:

- Provide information about products and services
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer interactions and transactions
- Refer customers to supervisors or more experienced employees for issues beyond their authority

**Experience**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Salary**: £21,458.00-£24,680.00 per year

**Benefits**:

- Flexitime

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Leeds, LS1 2RY: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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