Service Desk Technician

5 days ago


Welwyn Garden City, United Kingdom Smart 10 ltd Full time

**Position**:Service Desk Project Support Technician
- **Salary**:£23,000 - £24,000 per annum + discretionary bonus of £500 per quarter + possible team Christmas bonus
- **Location**: Welwyn Garden City, Herts
- **Contract**:Permanent, Full-Time
- **37.5hr week Monday-Friday**

**Service Desk Project Support Technician**:

- Do you have previous experience possibly installing printers or CCTV?
- Maybe you currently work on a busy service desk but are looking for a more varied role?
- Are you a flexible individual who would enjoy travelling to client based sites occasionally with overnight stay across the UK?
- Are you looking for a position which is both desk and field based?
- Does dealing with audits, fault logging, phone system programs and helping to cover the Service Desk Inbound Calls appeal to you?
- Does an opportunity which potentially offers the possibility to develop into a project manager type role and manging the project from creation to installation appeal to you?
- Maybe you want to work for a company with great staff retention, excellent company perks and quarterly bonuses?

**_If you answer 'YES’ to the above then please don’t delay and call the Smart10 Recruitment team today _**

**Our Client**:
Our client is one of the UK’s leading companies within their specialized sector and this is an excellent opportunity for a Service Desk Technician to join their team in Hertfordshire.

In this role, no day is ever the same. Our client has a wide variety of tasks that will require your eye for detail and determination to resolve complex issues.

We are looking for the right person who wants to shape and develop their role and the way we process data within our clients growing business.

Although telephony and IT experience are desirable, don’t be put off as we will teach you all the skills you need to know.

**Do you have?**
- Exceptional Customer Service skills
- Experience installing basic services, such as printers on site.
- A Flexible approach to work, you could be asked to visit a site at short notice.
- Determination to hunt and gather information and chase third parties to complete a task.
- A solid grounding of Microsoft Office, specifically Outlook, Word, and Excel.
- Exceptional organisational skills with the ability to manage multiple tasks under pressure and deliver to deadline.

**You will be responsible for: -**
- Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
- Logging all queries presented ensuring detailed and accurate in our CRM database.
- Diagnosing and taking ownership of projects and faults.
- Providing progress updates to key stake holders at project milestones.
- Providing out of hours support on a rotational basis.
- Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.

**Perks of the role: -**
- Generous bonus £2,000-£2,500 OTE per year
- Training and development opportunities
- 37.5hr week Monday-Friday
- Generous company pension scheme*
- Employee discounts and savings*

*Available upon completion of probation.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visitour website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.



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