Lettings Training and Development Specialist

2 months ago

Worcester, United Kingdom Connells Group HQ Full time

We are looking for a dynamic and highly motivated individual to join our talented team of lettings training specialists. Supporting our vision to provide innovative impactful learning to develop business performance, you will deliver a range of training anddevelopment solutions across the South West of England, both virtually and in person.This training includes both lettings specific courses and developmental courses for our teams. Whether you are already delivering in a similar role or you have great lettingsexperience, we would love to hear from you.
**Purpose**
The Learning & Development team provide essential support that is broad, ranging from designing new starter inductions to providing online learning opportunities, to developing our managers tobecome leaders of the future. This team are helping to improve theperformance of our people and our business, to ensure an engaging learning experience.
**Duties and Responsibilities**:

- Work closely with Training &; Development colleagues and teams, you deliver training and development solutions for improved performance of our people and ultimately of our business.
- Work with Senior Management across designated business units including branch and regional management functions to deliver induction, technical, developmental and bespoke training solutions. These solutions should take into consideration any key legal and/orregulatory requirements.
- Delivering and co-ordinating the training & development and coaching programmes on a virtual training platform to maximise delivery potential and minimise travel requirements
- Engaging with and managing relationships with key stakeholders to ensure that all training is delivered to the highest standard. This will be achieved by conducting regular assessment andevaluation of training solutions provided reviewing content and deliveryas appropriate.
- Creating or updating relevant training materials, including workbooks and learning programmes to ensure they remain current and fit for purpose.
- Monitoring and evaluating programme outcomes and outputs
- Maintain an awareness of regulations and requirements, and market trends, ensuring they are reflected in any training and development programmes delivered.
- Working with stakeholders to quartile branches via a range of factors including KPIs, P&L, staff retention and customer service scores to identify performance gaps. As appropriate, providing training or coaching solutions to address these performance gaps.These solutions will be delivered by the local management team or the lettings specialist. This coaching may extend to mystery shopping of particular branches as considered appropriate.
- Attending relevant meetings to support the Area/Regional Directors in the development of their people
- As appropriate to provide NVQ/Apprenticeship support

**Key skills and experience**
Knowledge and experience of deliveringtraining in the business area required
- Excellent knowledge and experience of working within a lettings or property management business
- Experience in a learning and development function delivering to a range of contexts and audiences.
- Excellent communication and interpersonal skills with all levels
- Comfortable working autonomously and as part of a team
- Ideally qualified to Level 3 in Residential Lettings and Property Management

**About us**:
Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide.

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