Lettings Administrator

Our client seeks a high calibre Lettings Administrator for their busy offices.

Main Purpose of Job: To participate in the delivery of high-quality administration within the lettings services team

Purpose of Job

To carry out administrative tasks associated with the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve the clientsservice in line with theircustomers' expectations.

Core tasks will include the following:

- Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
- Customer contact - clients, tenants, leaseholders, agents and contractors
- Management of the referencing process
- Preparation of tenancy documentation
- Instruction and management of maintenance
- Rent reviews and notices
- Statutory compliance
- Deposit administration in line with current legislation
- Other ad hoc duties associated with tenancy management

Key Accountabilities

Brilliant Basics
- To build and maintain strong relationships with all internal departments.
- Ensure all applicable legislation is complied with in delivering services.
- To ensure that all legislative requirements are adhered to and company standards met regarding risk and compliance activity, supply chain management and record keeping.
- Take ownership of both day-to-day maintenance and service requirements to meet the obligations set out and to protect the client's asset.

Communication
- Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
- To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
- To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.

Customer Experience
- To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
- Take ownership of the customer experience through visible and accessible property management services with personal intervention.
- Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
- Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.

For more information regarding this opportunity, please call AMR on.